Kore.ai incident

Partial Outage – EU Instance

Resolved after 41 minutes, affecting APIs, on September 15, 2026.

monitoring Sep 15, 2026, 11:10 AM UTC

Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.

Started
Sep 15, 2026, 10:46 AM UTC
Resolved
Sep 15, 2026, 11:28 AM UTC
Duration
41m
Detected by Pingoru
Sep 15, 2026, 10:46 AM UTC

Affected components

APIs

Update timeline

  1. investigating Sep 15, 2026, 10:46 AM UTC

    **Partial Outage – EU Instance** We are aware of an ongoing incident affecting outbound calls on the EU instance. The issue is currently limited to a specific set of IP addresses. Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.

  2. monitoring Sep 15, 2026, 11:10 AM UTC

    Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.

  3. resolved Sep 15, 2026, 11:28 AM UTC

    This incident has been resolved.

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