Kore.ai incident
Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption
Kore.ai experienced a major incident on July 1, 2026 affecting Kore IVR, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 08:16 AM UTC
**Kore Japan Region:** We are again experiencing a recurring partial disruption affecting both inbound and outbound calling through the Kore Voice Gateway service. We understand the impact this may have on your operations and sincerely apologize for the inconvenience. Our engineering and operations teams are actively investigating the issue, working to identify the underlying cause, and implementing remediation measures to restore full service as quickly as possible. We will continue to provide timely updates as more information becomes available and appreciate your patience and understanding.
- monitoring Jul 01, 2026, 10:14 AM UTC
Kore Japan Region: Mitigation measures have been implemented for the issue affecting inbound and outbound voice calling services, and operations are currently stable. Our teams remain actively engaged and are closely monitoring the environment to validate the effectiveness of the fix and ensure ongoing service reliability. We appreciate your continued patience and will provide further updates if necessary.
- resolved Jul 02, 2026, 11:26 AM UTC
The issue impacting inbound and outbound calling services through the Kore Voice Gateway in the Japan region has been resolved. No further issues have been observed by our monitoring systems or reported by customers during the extended monitoring period. We appreciate your patience, cooperation, and understanding throughout this incident.