Kore.ai incident

US Region - Voice Gateway - Intermittent incoming call drops observed for around 45 minutes duration

Major Resolved View vendor source →

Kore.ai experienced a major incident on August 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 04:14 PM UTC
Resolved
Aug 18, 2026, 04:14 PM UTC
Duration
—
Detected by Pingoru
Aug 18, 2026, 04:14 PM UTC

Update timeline

  1. resolved Aug 18, 2026, 08:13 PM UTC

    Resolved – Intermittent Call Drops Between 9:44 PM IST (12:14 PM EST) and 10:31 PM IST (1:01 PM EST) on August 18, 2026, we observed intermittent call drops associated with 487 – Request Terminated errors. The issue may have affected a subset of bots during this period. Our teams promptly investigated and resolved the issue. No further occurrences have been observed since 10:31 PM IST (1:01 PM EST). We apologize for any inconvenience caused. We are continuing to monitor the platform to ensure stability and will provide further updates if necessary.