Kore.ai incident

NA1 ENT SaaS - Intermittent Intent Detection Failure Observed

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on August 10, 2026 affecting Bot Uptime and APIs and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2026, 04:50 PM UTC
Resolved
Aug 10, 2026, 05:14 PM UTC
Duration
24m
Detected by Pingoru
Aug 10, 2026, 04:50 PM UTC

Affected components

Bot UptimeAPIsBot BuilderBot Administration Application

Update timeline

  1. investigating Aug 10, 2026, 04:50 PM UTC

    We have observed an intermittent issue with intent detection in our NA1 ENT SaaS, and our team is actively working on a fix. We apologize for the inconvenience caused and appreciate your patience and understanding while we work toward resolving the issue.