Kore.ai experienced a critical incident on July 22, 2026 affecting Web Crawler and Application Service and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Web CrawlerApplication ServiceSearch Service
Update timeline
- investigating Jul 22, 2026, 03:40 PM UTC
We are currently experiencing an issue with Search Assist. Our team is actively investigating the issue and working toward a resolution. We will continue to provide updates as more information becomes available. We sincerely apologize for any inconvenience caused.
- monitoring Jul 22, 2026, 03:50 PM UTC
The team had identified and fixed the issue. The Search Assist is stable now. We'll be monitoring for sometime
- resolved Jul 22, 2026, 04:00 PM UTC
The issue is now resolved. Thank You for your patience.