Kore.ai incident
Investigating issues with XO Platform on US Region
Kore.ai experienced a minor incident on August 28, 2026 affecting Bot Uptime and APIs and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2026, 07:22 AM UTC
We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
- investigating Aug 28, 2026, 07:25 AM UTC
We are continuing to investigate the issue.
- identified Aug 28, 2026, 07:40 AM UTC
The issue has been identified, and we are actively working to mitigate it.
- resolved Aug 28, 2026, 07:47 AM UTC
The incident has been resolved. We will continue to monitor the system’s behavior to ensure ongoing stability.