Kore.ai incident

Service Disruption on our DE Region with XO10/XO11

Critical Resolved View vendor source →

Kore.ai experienced a critical incident on August 10, 2026 affecting Bot Uptime and APIs and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2026, 12:54 PM UTC
Resolved
Aug 10, 2026, 01:55 PM UTC
Duration
1h 1m
Detected by Pingoru
Aug 10, 2026, 12:54 PM UTC

Affected components

Bot UptimeAPIsBot Builder

Update timeline

  1. investigating Aug 10, 2026, 12:54 PM UTC

    We are currently experiencing a service Disruption on our DE Region with XO11 and we are currently investigating the issue.

  2. identified Aug 10, 2026, 01:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 10, 2026, 01:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 10, 2026, 01:55 PM UTC

    This incident has been resolved.