Kore.ai incident

Intermittent Issues Affecting App/Bot Training on JP Search Instance

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on July 1, 2026 affecting Search Service, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 06:17 AM UTC
Resolved
Jul 01, 2026, 09:27 AM UTC
Duration
3h 9m
Detected by Pingoru
Jul 01, 2026, 06:17 AM UTC

Affected components

Search Service

Update timeline

  1. investigating Jul 01, 2026, 06:17 AM UTC

    We are currently observing intermittent issues affecting the App/Bot Training on the JP Search instance. Our engineering team is actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

  2. monitoring Jul 01, 2026, 06:32 AM UTC

    The App/Bot Training issue has been resolved, and the affected functionality has been restored. Our teams will continue to closely monitor the system to ensure stability and verify that the issue does not recur.

  3. monitoring Jul 01, 2026, 06:32 AM UTC

    We are continuing to monitor the system to ensure stability

  4. resolved Jul 01, 2026, 09:27 AM UTC

    This incident has been resolved at 11:45 AM IST.