Resolved: Transient Degradation in AWS Transcribe (ASR) Automated Voice Transcription Services

Update timeline

1. resolved Sep 21, 2026, 09:53 PM UTC

   Status: Resolved Impact Severity: Minor / Service Degradation Impact Window: 10:28 AM EST – 10:33 AM EST Incident Description: Between 10:28 AM EST and 10:33 AM EST today, a few of our customers using AWS Transcribe (ASR) automated voice interactions experienced a brief service disruption affecting Speech-to-Text processing. During this short window, a subset of callers utilizing automated voice navigation experienced transcription processing errors. Root Cause: The issue originated from a transient disruption with our primary third-party Speech-to-Text service provider (AWS Transcribe). The provider's platform has since stabilized, and service was fully restored without internal system modifications required. Current Status & Resolution: System telemetry indicates that voice transcription processing returned to normal parameters at 10:33 AM EST. Our continued monitoring did not indicate any recurrence of this issue.