Kore.ai incident
AU region with Degraded Bot Responses specific to Website Crawl and Document Knowledge Sources with XO11
Resolved after 1 hour 11 minutes, affecting Web Crawler and Application Service and 1 more, on July 28, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jul 28, 2026, 03:52 AM UTC
Hi. We are currently investigating an issue affecting the AU region in which queries that rely on website-crawled content and uploaded documents may return fallback responses instead of the expected answers. FAQ-based queries continue to function as expected. Our Engineering team is actively investigating the issue, and we will provide further updates as more information becomes available.
- identified Jul 28, 2026, 03:56 AM UTC
The issue has been identified and the fix is being implemented
- monitoring Jul 28, 2026, 04:17 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 28, 2026, 04:37 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 28, 2026, 05:03 AM UTC
This incident has been resolved.
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