Kore.ai incident

AU region with Degraded Bot Responses specific to Website Crawl and Document Knowledge Sources with XO11

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on July 28, 2026 affecting Web Crawler and Application Service and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 03:52 AM UTC
Resolved
Jul 28, 2026, 05:03 AM UTC
Duration
1h 11m
Detected by Pingoru
Jul 28, 2026, 03:52 AM UTC

Affected components

Web CrawlerApplication ServiceSearch Service

Update timeline

  1. investigating Jul 28, 2026, 03:52 AM UTC

    Hi. We are currently investigating an issue affecting the AU region in which queries that rely on website-crawled content and uploaded documents may return fallback responses instead of the expected answers. FAQ-based queries continue to function as expected. Our Engineering team is actively investigating the issue, and we will provide further updates as more information becomes available.

  2. identified Jul 28, 2026, 03:56 AM UTC

    The issue has been identified and the fix is being implemented

  3. monitoring Jul 28, 2026, 04:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 28, 2026, 04:37 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 28, 2026, 05:03 AM UTC

    This incident has been resolved.