Kore.ai incident

Intermittent Issues Affecting Analytics on IND Instance

Major Resolved View vendor source →

Kore.ai experienced a major incident on July 1, 2026 affecting Analytics, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 05:50 AM UTC
Resolved
Jul 01, 2026, 08:23 AM UTC
Duration
2h 32m
Detected by Pingoru
Jul 01, 2026, 05:50 AM UTC

Affected components

Analytics

Update timeline

  1. investigating Jul 01, 2026, 05:50 AM UTC

    We are currently observing intermittent issues affecting the Analytics section on the IND instance. Our teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible. Please note that there is no impact on platform runtime. We will continue to provide updates as more information becomes available.

  2. monitoring Jul 01, 2026, 07:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2026, 08:23 AM UTC

    This incident has been resolved.