Kore.ai incident

Investigating Performance Degradation – UAE Instance

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on July 13, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 03:56 PM UTC
Resolved
Jul 13, 2026, 03:56 PM UTC
Duration
—
Detected by Pingoru
Jul 13, 2026, 03:56 PM UTC

Update timeline

  1. resolved Jul 13, 2026, 03:56 PM UTC

    We observed intermittent performance degradation on the UAE Instance between 07:39 PM IST and 08:06 PM IST (06:09 PM GST and 06:36 PM GST, UAE Time). The issue was identified by our teams and mitigation actions have been applied. Service performance has since stabilized, and we continue to monitor the environment closely to ensure normal operations. We apologize for any inconvenience caused and will provide further updates if necessary.