JW Player Outage History

JW Player is up right now

There were 11 JW Player outages since February 13, 2026 totaling 172h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.jwplayer.com

Minor April 27, 2026

Issues downloading MP4 assets

Detected by Pingoru
Apr 27, 2026, 08:19 PM UTC
Resolved
Apr 28, 2026, 03:51 AM UTC
Duration
7h 32m
Affected: Instant LiveMedia Delivery
Timeline · 3 updates
  1. identified Apr 27, 2026, 08:19 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Apr 27, 2026, 09:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2026, 03:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2026

Increased re-buffering and errors for some assets and live streams

Detected by Pingoru
Apr 22, 2026, 06:13 PM UTC
Resolved
Apr 22, 2026, 07:50 PM UTC
Duration
1h 37m
Affected: Instant LiveMedia Delivery
Timeline · 3 updates
  1. identified Apr 22, 2026, 06:13 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Apr 22, 2026, 06:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2026, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

Ingest delays for some assets

Detected by Pingoru
Apr 21, 2026, 05:42 PM UTC
Resolved
Apr 22, 2026, 12:08 AM UTC
Duration
6h 25m
Affected: Instant LiveMedia Delivery
Timeline · 4 updates
  1. identified Apr 21, 2026, 05:42 PM UTC

    Third party provider issue impacting Instant Live.

  2. identified Apr 21, 2026, 06:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 21, 2026, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2026, 12:08 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Geo Location Controls Degraded

Detected by Pingoru
Mar 31, 2026, 04:54 PM UTC
Resolved
Mar 31, 2026, 05:00 PM UTC
Duration
6m
Affected: Studio DRM
Timeline · 3 updates
  1. investigating Mar 31, 2026, 04:54 PM UTC

    Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.

  2. monitoring Mar 31, 2026, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Mar 31, 2026, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 23, 2026

DRM Issues affecting US and Asia regions

Detected by Pingoru
Mar 23, 2026, 03:14 PM UTC
Resolved
Mar 23, 2026, 03:44 PM UTC
Duration
29m
Affected: Studio DRM
Timeline · 3 updates
  1. monitoring Mar 23, 2026, 03:14 PM UTC

    Increased latency and 5xx on DRM platform requests

  2. monitoring Mar 23, 2026, 03:17 PM UTC

    We have applied a fix and are monitoring performance

  3. resolved Mar 23, 2026, 03:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Video Uploads Failing

Detected by Pingoru
Mar 11, 2026, 05:30 PM UTC
Resolved
Mar 11, 2026, 06:19 PM UTC
Duration
49m
Affected: DashboardVideo Management
Timeline · 3 updates
  1. investigating Mar 11, 2026, 05:30 PM UTC

    We are currently investigating an issue affecting video uploads. Our engineering team is investigating.

  2. monitoring Mar 11, 2026, 05:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 11, 2026, 06:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2026

Video clips audio loss - 6 March 2026

Detected by Pingoru
Mar 06, 2026, 11:03 PM UTC
Resolved
Mar 07, 2026, 01:59 AM UTC
Duration
2h 55m
Affected: Media Delivery
Timeline · 2 updates
  1. identified Mar 06, 2026, 11:03 PM UTC

    Third party provider issue impacting Instant Live.

  2. resolved Mar 07, 2026, 01:59 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor February 24, 2026

Delayed video ingest and webhook delivery

Detected by Pingoru
Feb 24, 2026, 08:11 PM UTC
Resolved
Feb 25, 2026, 12:34 AM UTC
Duration
4h 23m
Affected: Instant LiveMedia Delivery
Timeline · 5 updates
  1. investigating Feb 24, 2026, 08:11 PM UTC

    We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

  2. investigating Feb 24, 2026, 08:16 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 24, 2026, 08:39 PM UTC

    Our teams have identified the cause of the delays and are actively working on recovery.

  4. monitoring Feb 24, 2026, 09:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 25, 2026, 12:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Direct Upload failures for some customers

Detected by Pingoru
Feb 23, 2026, 02:34 PM UTC
Resolved
Feb 23, 2026, 04:00 PM UTC
Duration
1h 26m
Affected: Instant LiveMedia Delivery
Timeline · 4 updates
  1. investigating Feb 23, 2026, 02:34 PM UTC

    We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.

  2. monitoring Feb 23, 2026, 02:48 PM UTC

    A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.

  3. monitoring Feb 23, 2026, 02:50 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 23, 2026, 04:00 PM UTC

    The issue has been resolved and all systems are operational.

Read the full incident report →

Minor February 19, 2026

New Monetization Campaigns

Detected by Pingoru
Feb 19, 2026, 06:12 PM UTC
Resolved
Feb 19, 2026, 07:57 PM UTC
Duration
1h 45m
Affected: Dashboard
Timeline · 3 updates
  1. investigating Feb 19, 2026, 06:12 PM UTC

    We are currently investigating an an issue where new monetization campaigns cannot be started.

  2. identified Feb 19, 2026, 06:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 19, 2026, 07:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2026

AI Publish Assistant and Audio Experiences Service Degraded Performance

Detected by Pingoru
Feb 13, 2026, 07:40 PM UTC
Resolved
Feb 19, 2026, 08:25 PM UTC
Duration
6d
Timeline · 4 updates
  1. investigating Feb 13, 2026, 07:40 PM UTC

    We are currently investigating this issue.

  2. identified Feb 13, 2026, 08:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 13, 2026, 10:01 PM UTC

    We’re currently monitoring issues with an upstream provider.

  4. resolved Feb 19, 2026, 08:25 PM UTC

    Error rates have returned to normal. Please note there may still be intermittent issues as capacity is optimized.

Read the full incident report →

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