There were 11 JW Player outages since February 13, 2026 totaling 172h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.
A fix has been implemented and we are monitoring the results
This incident has been resolved.
Increased latency and 5xx on DRM platform requests
We have applied a fix and are monitoring performance
This incident has been resolved.
We are currently investigating an issue affecting video uploads. Our engineering team is investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
The incident has been resolved.
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
We are continuing to investigate this issue.
Our teams have identified the cause of the delays and are actively working on recovery.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.
We are continuing to monitor for any further issues.
The issue has been resolved and all systems are operational.
We are currently investigating an an issue where new monetization campaigns cannot be started.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We’re currently monitoring issues with an upstream provider.
Error rates have returned to normal. Please note there may still be intermittent issues as capacity is optimized.
Pingoru polls JW Player's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
5 free monitors · No credit card required