JW Player incident

Issues downloading MP4 assets

Minor Resolved View vendor source →

JW Player experienced a minor incident on April 27, 2026 affecting Live Channels and Media Delivery, lasting 7h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 08:19 PM UTC
Resolved
Apr 28, 2026, 03:51 AM UTC
Duration
7h 32m
Detected by Pingoru
Apr 27, 2026, 08:19 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Apr 27, 2026, 08:19 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Apr 27, 2026, 09:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2026, 03:51 AM UTC

    This incident has been resolved.