JW Player incident

Ingest delays for some assets

Minor Resolved View vendor source →

JW Player experienced a minor incident on April 21, 2026 affecting Live Channels and Media Delivery, lasting 6h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 05:42 PM UTC
Resolved
Apr 22, 2026, 12:08 AM UTC
Duration
6h 25m
Detected by Pingoru
Apr 21, 2026, 05:42 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Apr 21, 2026, 05:42 PM UTC

    Third party provider issue impacting Instant Live.

  2. identified Apr 21, 2026, 06:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 21, 2026, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2026, 12:08 AM UTC

    The incident has been resolved.