JW Player had 43 outages in the last 2 years totaling 263h 30m of downtime — averaging 1.8 incidents per month.
There were 43 JW Player outages since October 20, 2025 totaling 263h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating issues with Broadcast Live Events in the US Region.
We have identified this issue and confirmed it to be related to 3rd Party Vendor services.
We are actively monitoring upcoming streams. Our 3rd Party Vendor continues to work on a fix for this issue.
The issue has been resolved
Third party provider issue impacting Instant Live.
This incident has been resolved. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.The underlying issue in one of our internal database clusters has been addressed, and delivery times have been stable since 17:36 UTC. We apologize for the disruption.
We’ve observed latency on our content services and are currently investigating the issue.
This incident has been resolved.
We are currently investigating this issue. We advise creating new streams in the EU Region.
A fix has been implemented and we are monitoring the results.
We're seeing the slow stream start up times recur in the US Region and are investigating.
A fix has been implemented and we are monitoring stream start-up times in the US Region for stability.
This incident has been resolved.
We are currently investigating a potential delay in our analytics data
The issue has been identified and we are working on a solution.
Please note that the issue also affects the Dashboard Usage page of JWX accounts. We are continuing to work on a solution.
A fix has been implemented, some parts of the analytics and usage data are still recovering until the data is backfilled later today.
Analytics data is now up to date. Usage data is still backfilling and will recover throughout the day
We are continuing to monitor for any further issues.
This incident has been resolved.
Delivery API playlist queries are failing, causing interruptions to playlist delivery
This incident has been resolved.
We're aware there's issues with content delivery in our playlists. We are investigating the cause.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently seeing delays in the creation of Live Events in the US Region which can result in failed events. We are currently investigating the root cause for this issue.
The issue has been identified.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. We continue to monitor.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Third party provider issue impacting Instant Live.
The incident has been resolved.
Third party provider issue impacting Instant Live.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.
No further issues observed during monitoring period. Instant Live streams are operational.
Third party provider issue impacting Instant Live.
A small number of live streams were disconnected around 13:10 UTC, ending the corresponding Asset. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently green.
We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.
We have identified the issue and are testing a possible fix.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
Third party provider issue impacting Instant Live.
We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor.
Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.
The incident has been resolved.
Between approximately 9:00 AM and 12:10 PM EST, some publishers experienced an interruption in player and ad rendering. The issue has been identified and resolved.
We are investigating issue with media stuck in processing after upload
The issue has been identified and a fix is being implemented.
Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.
A fix has been implemented and we are monitoring the results
This incident has been resolved.