JW Player incident
Broadcast Live | EU Region is experiencing unexpected buffering
JW Player experienced a major incident on August 8, 2025 affecting Broadcast Live, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Broadcast Live
Update timeline
- investigating Aug 08, 2025, 09:48 AM UTC
The EU Region of Broadcast Live is experiencing long fragment and manifest fetch times, leading to unexpected buffering. We are currently investigating this issue and will provide more updates shortly. In the meantime, we recommend to use the North America region for any streams.
- resolved Aug 08, 2025, 11:04 AM UTC
We have increased the levels of cache within the Europe region and all monitoring has returned to normal.