JW Player incident

Some assets generated from live streams stalling at the end.

Minor Resolved View vendor source →

JW Player experienced a minor incident on August 19, 2025 affecting Live Channels and Media Delivery, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 04:18 PM UTC
Resolved
Aug 19, 2025, 08:05 PM UTC
Duration
3h 46m
Detected by Pingoru
Aug 19, 2025, 04:18 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Aug 19, 2025, 04:18 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Aug 19, 2025, 05:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2025, 08:05 PM UTC

    This incident has been resolved.