JW Player incident

Increased errors in playback

Minor Resolved View vendor source →

JW Player experienced a minor incident on September 18, 2025 affecting Live Channels and Media Delivery, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 04:42 PM UTC
Resolved
Sep 18, 2025, 07:49 PM UTC
Duration
3h 6m
Detected by Pingoru
Sep 18, 2025, 04:42 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Sep 18, 2025, 04:42 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Sep 18, 2025, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 18, 2025, 07:49 PM UTC

    This incident has been resolved.