JW Player incident

Increased error rates for video ingest and playback for assets and live streams

Minor Resolved View vendor source →

JW Player experienced a minor incident on September 22, 2025 affecting Live Channels and Media Delivery, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 03:02 PM UTC
Resolved
Sep 22, 2025, 04:40 PM UTC
Duration
1h 38m
Detected by Pingoru
Sep 22, 2025, 03:02 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Sep 22, 2025, 03:02 PM UTC

    Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.

  2. identified Sep 22, 2025, 03:27 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 22, 2025, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 22, 2025, 04:40 PM UTC

    This incident has been resolved.