JW Player Outage History

JW Player degraded · 1 active incident View live status →

JW Player had 42 outages in the last 2 years totaling 260h 56m of downtime — averaging 1.7 incidents per month.

There were 42 JW Player outages since October 20, 2025 totaling 260h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.jwplayer.com

Minor September 25, 2026

Degraded Streaming for Broadcast Live Events in the US Region

Detected by Pingoru
Sep 25, 2026, 12:08 AM UTC
Resolved
Sep 25, 2026, 07:06 AM UTC
Duration
6h 57m
Affected: Live Channels
Timeline · 4 updates
  1. investigating Sep 25, 2026, 12:08 AM UTC

    We are currently investigating issues with Broadcast Live Events in the US Region.

  2. identified Sep 25, 2026, 12:45 AM UTC

    We have identified this issue and confirmed it to be related to 3rd Party Vendor services.

  3. monitoring Sep 25, 2026, 01:24 AM UTC

    We are actively monitoring upcoming streams. Our 3rd Party Vendor continues to work on a fix for this issue.

  4. resolved Sep 25, 2026, 07:06 AM UTC

    The issue has been resolved

Read the full incident report →

Minor September 24, 2026

Elevated webhook delivery latency

Detected by Pingoru
Sep 24, 2026, 05:44 PM UTC
Resolved
Sep 24, 2026, 06:23 PM UTC
Duration
39m
Affected: Live Channels
Timeline · 2 updates
  1. identified Sep 24, 2026, 05:44 PM UTC

    Third party provider issue impacting Instant Live.

  2. resolved Sep 24, 2026, 06:23 PM UTC

    This incident has been resolved. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.The underlying issue in one of our internal database clusters has been addressed, and delivery times have been stable since 17:36 UTC. We apologize for the disruption.

Read the full incident report →

Minor September 5, 2026

High latency on Content service

Detected by Pingoru
Sep 05, 2026, 04:12 AM UTC
Resolved
Sep 05, 2026, 05:46 AM UTC
Duration
1h 34m
Affected: Media Delivery
Timeline · 2 updates
  1. investigating Sep 05, 2026, 04:12 AM UTC

    We’ve observed latency on our content services and are currently investigating the issue.

  2. resolved Sep 05, 2026, 05:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 28, 2026

Slow Stream start up times for Broadcast Live Events in the US Region

Detected by Pingoru
Aug 28, 2026, 08:43 PM UTC
Resolved
Sep 04, 2026, 08:14 AM UTC
Duration
6d 11h
Affected: Live Channels
Timeline · 5 updates
  1. investigating Aug 28, 2026, 08:43 PM UTC

    We are currently investigating this issue. We advise creating new streams in the EU Region.

  2. monitoring Aug 28, 2026, 09:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Aug 29, 2026, 11:58 PM UTC

    We're seeing the slow stream start up times recur in the US Region and are investigating.

  4. monitoring Aug 30, 2026, 12:46 AM UTC

    A fix has been implemented and we are monitoring stream start-up times in the US Region for stability.

  5. resolved Sep 04, 2026, 08:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2026

Potential Delay in Analytics Data

Detected by Pingoru
Aug 26, 2026, 11:49 AM UTC
Resolved
Aug 27, 2026, 04:15 PM UTC
Duration
1d 4h
Affected: Data & Analytics
Timeline · 7 updates
  1. investigating Aug 26, 2026, 11:49 AM UTC

    We are currently investigating a potential delay in our analytics data

  2. identified Aug 26, 2026, 01:06 PM UTC

    The issue has been identified and we are working on a solution.

  3. identified Aug 26, 2026, 03:02 PM UTC

    Please note that the issue also affects the Dashboard Usage page of JWX accounts. We are continuing to work on a solution.

  4. monitoring Aug 26, 2026, 03:35 PM UTC

    A fix has been implemented, some parts of the analytics and usage data are still recovering until the data is backfilled later today.

  5. monitoring Aug 26, 2026, 05:40 PM UTC

    Analytics data is now up to date. Usage data is still backfilling and will recover throughout the day

  6. monitoring Aug 27, 2026, 04:14 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Aug 27, 2026, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 4, 2026

Brief interruption affecting Delivery services

Detected by Pingoru
Aug 04, 2026, 02:58 PM UTC
Resolved
Aug 04, 2026, 03:01 PM UTC
Duration
3m
Affected: Media Delivery
Timeline · 2 updates
  1. investigating Aug 04, 2026, 02:58 PM UTC

    Delivery API playlist queries are failing, causing interruptions to playlist delivery

  2. resolved Aug 04, 2026, 03:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026

Content Delivery Issues

Detected by Pingoru
Jul 27, 2026, 05:59 PM UTC
Resolved
Jul 27, 2026, 06:29 PM UTC
Duration
30m
Affected: Media Delivery
Timeline · 3 updates
  1. investigating Jul 27, 2026, 05:59 PM UTC

    We're aware there's issues with content delivery in our playlists. We are investigating the cause.

  2. identified Jul 27, 2026, 06:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 27, 2026, 06:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026

Delays in Broadcast Live Event creation in the US Region

Detected by Pingoru
Jul 27, 2026, 05:57 PM UTC
Resolved
Jul 27, 2026, 06:37 PM UTC
Duration
39m
Affected: Live Channels
Timeline · 4 updates
  1. investigating Jul 27, 2026, 05:57 PM UTC

    We are currently seeing delays in the creation of Live Events in the US Region which can result in failed events. We are currently investigating the root cause for this issue.

  2. identified Jul 27, 2026, 06:18 PM UTC

    The issue has been identified.

  3. monitoring Jul 27, 2026, 06:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 27, 2026, 06:37 PM UTC

    This incident has been resolved. We continue to monitor.

Read the full incident report →

Minor July 21, 2026

Asset Creation Slowness in Certain Region

Detected by Pingoru
Jul 21, 2026, 01:02 AM UTC
Resolved
Jul 21, 2026, 01:17 AM UTC
Duration
14m
Affected: Media Delivery
Timeline · 3 updates
  1. identified Jul 21, 2026, 01:02 AM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Jul 21, 2026, 01:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 21, 2026, 01:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2026

Video live and playback issues

Detected by Pingoru
Jul 15, 2026, 07:26 PM UTC
Resolved
Jul 16, 2026, 05:12 PM UTC
Duration
21h 45m
Affected: Live Channels
Timeline · 4 updates
  1. identified Jul 15, 2026, 07:26 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Jul 15, 2026, 09:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 16, 2026, 12:29 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 16, 2026, 05:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026

Video Playback Issues impacting Instant Live

Detected by Pingoru
Jul 14, 2026, 05:20 PM UTC
Resolved
Jul 14, 2026, 08:05 PM UTC
Duration
2h 45m
Affected: Live Channels
Timeline · 2 updates
  1. identified Jul 14, 2026, 05:20 PM UTC

    Third party provider issue impacting Instant Live.

  2. resolved Jul 14, 2026, 08:05 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor July 13, 2026

Live Stream Disruptions

Detected by Pingoru
Jul 13, 2026, 08:48 PM UTC
Resolved
Jul 14, 2026, 08:50 AM UTC
Duration
12h 2m
Affected: Live Channels
Timeline · 4 updates
  1. identified Jul 13, 2026, 08:48 PM UTC

    Third party provider issue impacting Instant Live.

  2. identified Jul 13, 2026, 09:21 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 14, 2026, 12:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 14, 2026, 08:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 26, 2026

Instant Live Stream Disconnects

Detected by Pingoru
Jun 26, 2026, 04:53 PM UTC
Resolved
Jun 26, 2026, 06:51 PM UTC
Duration
1h 58m
Affected: Live Channels
Timeline · 2 updates
  1. monitoring Jun 26, 2026, 04:53 PM UTC

    Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.

  2. resolved Jun 26, 2026, 06:51 PM UTC

    No further issues observed during monitoring period. Instant Live streams are operational.

Read the full incident report →

Minor June 25, 2026

Disconnections affecting Instant Live

Detected by Pingoru
Jun 25, 2026, 02:05 PM UTC
Resolved
Jun 25, 2026, 04:51 PM UTC
Duration
2h 46m
Affected: Live Channels
Timeline · 2 updates
  1. investigating Jun 25, 2026, 02:05 PM UTC

    Third party provider issue impacting Instant Live.

  2. resolved Jun 25, 2026, 04:51 PM UTC

    A small number of live streams were disconnected around 13:10 UTC, ending the corresponding Asset. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently green.

Read the full incident report →

Minor June 18, 2026

Media reuploading and VOD trimming issue

Detected by Pingoru
Jun 18, 2026, 12:03 PM UTC
Resolved
Jun 18, 2026, 01:44 PM UTC
Duration
1h 41m
Affected: Media Management
Timeline · 5 updates
  1. investigating Jun 18, 2026, 12:03 PM UTC

    We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.

  2. identified Jun 18, 2026, 12:36 PM UTC

    We have identified the issue and are testing a possible fix.

  3. identified Jun 18, 2026, 12:59 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 18, 2026, 01:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 18, 2026, 01:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 18, 2026

Increased error in Instant Live

Detected by Pingoru
Jun 18, 2026, 10:31 AM UTC
Resolved
Jun 18, 2026, 01:27 PM UTC
Duration
2h 56m
Affected: Live ChannelsMedia Delivery
Timeline · 5 updates
  1. identified Jun 18, 2026, 10:31 AM UTC

    Third party provider issue impacting Instant Live.

  2. identified Jun 18, 2026, 10:54 AM UTC

    Third party provider issue impacting Instant Live.

  3. identified Jun 18, 2026, 11:10 AM UTC

    We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor.

  4. monitoring Jun 18, 2026, 11:39 AM UTC

    Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.

  5. resolved Jun 18, 2026, 01:27 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor May 20, 2026

Media stuck in processing after upload

Detected by Pingoru
May 20, 2026, 07:47 PM UTC
Resolved
May 20, 2026, 08:20 PM UTC
Duration
32m
Affected: Media Management
Timeline · 4 updates
  1. investigating May 20, 2026, 07:47 PM UTC

    We are investigating issue with media stuck in processing after upload

  2. identified May 20, 2026, 08:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 20, 2026, 08:09 PM UTC

    Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly.

  4. resolved May 20, 2026, 08:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Elevated rebuffering and playback failures

Detected by Pingoru
May 06, 2026, 04:45 PM UTC
Resolved
May 06, 2026, 06:29 PM UTC
Duration
1h 44m
Affected: Live ChannelsMedia Delivery
Timeline · 3 updates
  1. identified May 06, 2026, 04:45 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 06, 2026, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 06:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026

Elevated rebuffering and startup times for some on-demand assets and live streams

Detected by Pingoru
May 05, 2026, 06:58 PM UTC
Resolved
May 05, 2026, 08:55 PM UTC
Duration
1h 57m
Affected: Live ChannelsMedia Delivery
Timeline · 3 updates
  1. identified May 05, 2026, 06:58 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring May 05, 2026, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 05, 2026, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 27, 2026

Issues downloading MP4 assets

Detected by Pingoru
Apr 27, 2026, 08:19 PM UTC
Resolved
Apr 28, 2026, 03:51 AM UTC
Duration
7h 32m
Affected: Live ChannelsMedia Delivery
Timeline · 3 updates
  1. identified Apr 27, 2026, 08:19 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Apr 27, 2026, 09:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2026, 03:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2026

Increased re-buffering and errors for some assets and live streams

Detected by Pingoru
Apr 22, 2026, 06:13 PM UTC
Resolved
Apr 22, 2026, 07:50 PM UTC
Duration
1h 37m
Affected: Live ChannelsMedia Delivery
Timeline · 3 updates
  1. identified Apr 22, 2026, 06:13 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Apr 22, 2026, 06:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2026, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

Ingest delays for some assets

Detected by Pingoru
Apr 21, 2026, 05:42 PM UTC
Resolved
Apr 22, 2026, 12:08 AM UTC
Duration
6h 25m
Affected: Live ChannelsMedia Delivery
Timeline · 4 updates
  1. identified Apr 21, 2026, 05:42 PM UTC

    Third party provider issue impacting Instant Live.

  2. identified Apr 21, 2026, 06:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 21, 2026, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2026, 12:08 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Geo Location Controls Degraded

Detected by Pingoru
Mar 31, 2026, 04:54 PM UTC
Resolved
Mar 31, 2026, 05:00 PM UTC
Duration
6m
Affected: Studio DRM
Timeline · 3 updates
  1. investigating Mar 31, 2026, 04:54 PM UTC

    Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.

  2. monitoring Mar 31, 2026, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Mar 31, 2026, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 23, 2026

DRM Issues affecting US and Asia regions

Detected by Pingoru
Mar 23, 2026, 03:14 PM UTC
Resolved
Mar 23, 2026, 03:44 PM UTC
Duration
29m
Affected: Studio DRM
Timeline · 3 updates
  1. monitoring Mar 23, 2026, 03:14 PM UTC

    Increased latency and 5xx on DRM platform requests

  2. monitoring Mar 23, 2026, 03:17 PM UTC

    We have applied a fix and are monitoring performance

  3. resolved Mar 23, 2026, 03:44 PM UTC

    This incident has been resolved.

Read the full incident report →