JW Player incident

Increased error rates for video ingest and playback for on-demand assets

Minor Resolved View vendor source →

JW Player experienced a minor incident on October 3, 2025 affecting Live Channels and Media Delivery, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 01:01 PM UTC
Resolved
Oct 03, 2025, 03:03 PM UTC
Duration
2h 1m
Detected by Pingoru
Oct 03, 2025, 01:01 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. investigating Oct 03, 2025, 01:01 PM UTC

    Third party provider issue impacting Instant Live.

  2. identified Oct 03, 2025, 01:27 PM UTC

    The issue causing the increase in errors has been identified, and a fix is in progress.

  3. identified Oct 03, 2025, 02:13 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 03, 2025, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 03, 2025, 03:03 PM UTC

    This incident has been resolved.