ITS Technology Group Outage History

Started Jun 30, 2026, 12:09 AM UTC· resolved Jun 30, 2026, 10:07 AM UTC

1. investigating Jun 30, 2026, 12:09 AM UTC

   We are aware of an issue on a virgin media nni, affecting multiple customers. We have raised this to the supplier to investigate now. Updates to follow

2. investigating Jun 30, 2026, 12:24 AM UTC

   Please see VMs update below, they should have an engineer heading towards the exchange shortly. Updates to follow. We are pleased to say we have passed your ticket to our dispatch team to arrange an engineer. We will update you as soon as we have an ETA.

3. investigating Jun 30, 2026, 12:32 AM UTC

   The VM engineer should arrive onsite at 30/06/2026 01:43. next update due - 30/06/2026 02:45. If this changes we will be in touch.

4. monitoring Jun 30, 2026, 05:55 AM UTC

   We are know seeing the services back up and online following VMs works, see their update below - We believe the issue was related to a recent change which caused unexpected impact. Mitigation actions have now been implemented, and services appear to be recovering. Could you please check from your side and confirm whether you are now seeing services restored? We will continue to monitor closely.

5. resolved Jun 30, 2026, 10:07 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 24, 2026, 03:45 PM UTC· resolved Jun 25, 2026, 12:08 PM UTC

1. investigating Jun 24, 2026, 03:45 PM UTC

   We are aware of an issue in the Birmingham (Bromford Lane) area affecting multiple customers. We have raised this to our engineers to attend the fault location. Next update will be shortly when we receive an ETA to the fault location.

2. investigating Jun 24, 2026, 05:16 PM UTC

   Our field engineers are on the way to site following all information being provided to them. Further updates to follow once initial triage has been carried out.

3. investigating Jun 24, 2026, 06:54 PM UTC

   We are continuing to investigate this issue.

4. investigating Jun 24, 2026, 06:55 PM UTC

   Our engineers have identified that the switch onsite is overheating, we are working to cool down the switch to return to normal service. Further updates to follow.

5. monitoring Jun 24, 2026, 07:05 PM UTC

   The issue was caused by the cabinet overheating. We have managed to cool the equipment and services have been restored.

6. monitoring Jun 25, 2026, 12:08 PM UTC

   We are continuing to monitor for any further issues.

7. resolved Jun 25, 2026, 12:08 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 10, 2026, 03:00 PM UTC· resolved Jun 11, 2026, 03:56 PM UTC

1. investigating Jun 10, 2026, 03:00 PM UTC

   We have identified an outage on the Manchester network. We currently have an engineer on site investigating. Next update 17:00

2. identified Jun 10, 2026, 04:08 PM UTC

   Our engineers have identified the issue and are currently working on a resolution. Next update 18:00

3. identified Jun 10, 2026, 04:59 PM UTC

   Our engineers are continuing investigations and repairs on site. Next update: 19:00

4. identified Jun 10, 2026, 06:24 PM UTC

   Hi, Our Engineer has repaired the damaged fibre, we can now see service restored, if you are still experiencing the same issue please reach out to us via our escalation matrix

5. monitoring Jun 11, 2026, 08:42 AM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Jun 11, 2026, 03:56 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 03, 2026, 07:39 PM UTC· resolved Jun 11, 2026, 06:39 AM UTC

1. investigating Jun 03, 2026, 07:39 PM UTC

   MSO INC-000000654 : We are currently experiencing an incident impacting some customers in the Marylebone area. Preliminary investigations are underway with our engineers to determine the root cause of this network incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics.

2. investigating Jun 03, 2026, 07:45 PM UTC

   Our engineer has been dispatched to the local exchange to investigate, next update at 21:15

3. investigating Jun 03, 2026, 08:20 PM UTC

   Our engineer are expected to arrive at the exchange imminently where they will conduct their investigations. Next update at 21:45.

4. investigating Jun 03, 2026, 08:45 PM UTC

   Our engineers are on site and working on the issue at the local exchange. Next update at 22:15

5. identified Jun 03, 2026, 09:23 PM UTC

   Our engineers have identified one of the OLTs have lost power. They are working through the fault to bring the power back on. Next update 23:00

6. identified Jun 03, 2026, 10:36 PM UTC

   Our engineers are continuing to work at the exchange on the OLT to bring the power back. Next update at 00:00

7. identified Jun 03, 2026, 11:15 PM UTC

   Our engineers are continuing their work at the exchange and are replacing one of the OLTs. Next update 01:00

8. monitoring Jun 04, 2026, 12:18 AM UTC

   All services are back online after the OLT was replaced. We will continue to monitor.

9. resolved Jun 11, 2026, 06:39 AM UTC

   This incident has been resolved.

Read the full incident report →

Started May 29, 2026, 10:00 AM UTC· resolved Jun 03, 2026, 03:05 PM UTC

1. investigating May 29, 2026, 10:00 AM UTC

   We are aware of an issue affecting some customers in the Marylebone area. We currently have an engineering team on site investigating the fault. Next update: 12:00.

2. identified May 29, 2026, 11:00 AM UTC

   Our engineers have identified a fibre break and are now heading to the break location to repair. Next update: 13:00.

3. monitoring May 29, 2026, 01:14 PM UTC

   The fibre break has been fixed and we are seeing services restored. This will be monitored for a period of time

4. monitoring May 29, 2026, 01:54 PM UTC

   We can see some services remain down. Work will continue to restore the remaining services

5. monitoring May 29, 2026, 06:05 PM UTC

   Engineers are continuing work on site to restore the remaining affected services and we have additional resources arriving on site in a hour to assist with the repair works.

6. monitoring May 29, 2026, 08:23 PM UTC

   Services are now being restored following the repair works. Please retest your connection and let us know if you are experiencing any issues.

7. resolved Jun 03, 2026, 03:05 PM UTC

   This incident has been resolved.

Read the full incident report →

Started May 27, 2026, 02:42 PM UTC· resolved Jun 03, 2026, 03:05 PM UTC

1. investigating May 27, 2026, 02:42 PM UTC

   We are seeing services affected in the Tameside area. We currently have an engineer on route to the exchange to investigate further. Next update: 17:00

2. investigating May 27, 2026, 04:18 PM UTC

   Engineer has arrived onsite and has identified the issue. This requires support from a specialist Engineer Team. they have been requested to attend site

3. investigating May 27, 2026, 06:07 PM UTC

   We are currently awaiting the arrival of the specialist engineering team. We will provide a further update as soon as we have an expected time of arrival.

4. investigating May 27, 2026, 07:21 PM UTC

   Engineers are currently awaiting access to the node where the cable is located. As this node is owned by the council, we are waiting for them to provide access so that further checks can be completed.

5. investigating May 27, 2026, 08:54 PM UTC

   Engineers are currently unable to access the node where the cable is located. As this node is owned and controlled by the local council, the team are unable to proceed until they provide access. We apologise for the inconvenience this causes. Engineers will re‑attend first thing tomorrow morning when access will be available. A further update will be issued once they are back on site and work is underway.

6. investigating May 28, 2026, 08:14 AM UTC

   We are waiting on confirmation the Engineer have been able to access the node where the damaged cable is

7. identified May 28, 2026, 12:58 PM UTC

   The issue has been identified and work is being carried out to replace the damage cable. due to the nature of the issue some of the work will need to be carried out at 1800hrs

8. identified May 28, 2026, 04:29 PM UTC

   A new cable has been installed. the joints are being prepared for the cable to be swapped over

9. identified May 28, 2026, 07:35 PM UTC

   Works are continuing on site and engineers are progressing with the final preparation and testing ahead of the switchover. Due to the large number of customers on this cable, we expect the process to take some time. Further updates will be provided as the work progresses.

10. identified May 28, 2026, 09:09 PM UTC

    Resplicing works are ongoing on site and we are now starting to see services begin to restore as the work progresses. Engineers will continue with the remaining splicing and testing. We will provide further updates as service restoration continues.

11. monitoring May 28, 2026, 11:00 PM UTC

    Services are now being restored following the resplicing works. Please retest your connection and let us know if you are experiencing any issues.

12. resolved Jun 03, 2026, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Started May 22, 2026, 01:42 PM UTC· resolved May 23, 2026, 09:05 AM UTC

1. investigating May 22, 2026, 01:42 PM UTC

   We are aware of an issue impacting a small number of customers on Daresbury Park, Warrington. Engineers have been sourced and are travelling to site. Next update 1530hrs

2. investigating May 22, 2026, 02:33 PM UTC

   1530hrs Engineers are onsite and investigations are underway. next update 1630hrs

3. monitoring May 22, 2026, 03:34 PM UTC

   1630 -The issue was identified as a fibrebreak. This has been repaired and we are seeing services restored. we will continure to monitor for a period

4. resolved May 23, 2026, 09:05 AM UTC

   This incident has been resolved.

Read the full incident report →

Started May 18, 2026, 03:13 PM UTC· resolved May 19, 2026, 03:14 PM UTC

1. investigating May 18, 2026, 03:13 PM UTC

   We are aware of an issue in the Poplar area affecting multiple circuits. Our engineer is currently on route to the exchange and will be arriving at 17:40 to begin investigations. Next update: 18:00

2. investigating May 18, 2026, 05:46 PM UTC

   Our engineers are currently on site investigating this issue. Next update: 20:00

3. investigating May 18, 2026, 07:25 PM UTC

   Our engineers have identified the fault location and are currently working on a fix. Next update 22:00

4. monitoring May 18, 2026, 07:54 PM UTC

   Services are now being restored following the work carried out by our engineers. The issue was identified as bends in the fibre cabling along the footway. Please retest your services. We will continue to monitor the connection to ensure no further issues occur.

5. resolved May 19, 2026, 03:14 PM UTC

   This incident has been resolved.

Read the full incident report →

Started May 07, 2026, 12:54 PM UTC· resolved May 08, 2026, 03:38 PM UTC

1. investigating May 07, 2026, 12:54 PM UTC

   We are aware of an outage on the Littleworth Common network affecting customers in the SL1 postcode area. Our engineers are currently on site investigating this issue. Next update 15:00

2. identified May 07, 2026, 02:04 PM UTC

   Our engineers have attended the fault location and have found that a cable repull between two poles is required. We have engaged ERS engineers to attend the fault location to carry out this repair. Next update: 16:00

3. identified May 07, 2026, 04:00 PM UTC

   We have engaged additional engineering support and they are currently on their way to the fault location. The current ETA provided is 19:30.

4. identified May 07, 2026, 08:20 PM UTC

   Engineers have attended and found the broken fibre. Due to the conditions of where the broken fibre is, our engineers will need to reattend tomorrow morning to complete further repairs.

5. identified May 08, 2026, 08:33 AM UTC

   Our engineers are back on site at the fault location and are currently installing the new cable.

6. identified May 08, 2026, 12:17 PM UTC

   Engineers are still onsite and work is ongoing to install the new cable.

7. monitoring May 08, 2026, 12:49 PM UTC

   Our engineers have completed the install of the new cable and we are seeing services restored. Please retest and contact us if you are experiencing any issues.

8. resolved May 08, 2026, 03:38 PM UTC

   This incident has been resolved.

Read the full incident report →

Started May 06, 2026, 08:33 AM UTC· resolved May 06, 2026, 02:53 PM UTC

1. investigating May 06, 2026, 08:33 AM UTC

   We are aware of an issue in the Derby area affecting multiple circuits. Our engineer is currently on route to the exchange and will be arriving at 09:45 to begin investigations. Next update: 11:00

2. monitoring May 06, 2026, 10:10 AM UTC

   We are seeing services restored following our engineers works, the issue was related to power at the exchange. Please retest your services. We will monitor for a period to make sure there is no further issues.

3. resolved May 06, 2026, 02:53 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 27, 2026, 10:20 AM UTC· resolved Apr 27, 2026, 09:59 PM UTC

1. investigating Apr 27, 2026, 10:20 AM UTC

   We are aware of an issue affecting services in the Dartford area. We have tasked for an engineer to attend the fault location. ETA to follow.

2. investigating Apr 27, 2026, 11:45 AM UTC

   Our engineers will be arriving at the fault location at 1:40pm to begin investigations. Next update 2:30pm.

3. investigating Apr 27, 2026, 01:36 PM UTC

   Our engineers are on site carrying out investigations and repairs. Next update: 15:30

4. identified Apr 27, 2026, 02:31 PM UTC

   Our engineers have identified the issue and are implementing a solution currently. Next update: 16:30

5. identified Apr 27, 2026, 03:33 PM UTC

   Our engineers are continuing to carry out repairs on site. Next update: 17:30

6. identified Apr 27, 2026, 04:49 PM UTC

   Our engineers are continuing to carry out repairs on site.

7. identified Apr 27, 2026, 06:02 PM UTC

   Our engineers have started splicing, around 50% of affected customers are online now, they are continuing to work on the remaining fibres to bring all services back online.

8. monitoring Apr 27, 2026, 06:46 PM UTC

   Our engineers have finished splicing and all services are back online. We will monitor for a period to make sure there is no further issues.

9. resolved Apr 27, 2026, 09:59 PM UTC

   We have seen no further issues since the fix.

Read the full incident report →

Started Apr 21, 2026, 08:36 AM UTC· resolved Apr 21, 2026, 03:49 PM UTC

1. investigating Apr 21, 2026, 08:36 AM UTC

   We are aware of an outage on the Goodmayes network. We are currently investigating this. Next update: 10:30 or earlier.

2. investigating Apr 21, 2026, 09:29 AM UTC

   We have dispatched an engineer to the Exchange to start investigations on our equipment, the current ETA is 10:50 - 11:00. Next update: 11:30 or earlier

3. monitoring Apr 21, 2026, 09:58 AM UTC

   Hi Team, Our engineers have attended site and we are now seeing all services restored. Please re-test and get in touch if you are still experiencing issues.

4. monitoring Apr 21, 2026, 10:49 AM UTC

   Our 3rd party provider identified and resolved a fault in their network. We will continue to monitor and have requested a detailed RFO.

5. resolved Apr 21, 2026, 03:49 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 17, 2026, 02:00 PM UTC· resolved Apr 20, 2026, 08:25 AM UTC

1. investigating Apr 17, 2026, 02:00 PM UTC

   We are currently experiencing an outage impacting a very small number of customers in the Mayfair area. Engineers are on site and investigations are underway. Next update 1600

2. investigating Apr 17, 2026, 03:00 PM UTC

   Whilst investigations continue, we are seeing some services restored. Please retest and await further updates if you are still experiencing issues. Next update 1700

3. identified Apr 17, 2026, 04:59 PM UTC

   Our engineers remain on site carrying out investigations and repairs for services that still remain down. Next update: 19:00

4. identified Apr 17, 2026, 06:41 PM UTC

   Our engineers remain on site carrying out investigations and repairs on any remaining services that are affected.

5. identified Apr 17, 2026, 07:54 PM UTC

   Our engineers remain on site and are currently testing between two joints to isolate the fault affecting the few remaining customers. Next update: 22:00

6. identified Apr 17, 2026, 09:03 PM UTC

   Engineers have identified a fibre issue at SP5 and have now completed the repair works. We are seeing the majority of services restored. Our engineers remain on site to continue investigating and to identify and resolve any services that remain down.

7. monitoring Apr 17, 2026, 10:33 PM UTC

   Services are now being restored following our engineers’ works. Please retest your connection and let us know if you are experiencing any issues.

8. resolved Apr 20, 2026, 08:25 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 09, 2026, 08:06 AM UTC· resolved Apr 10, 2026, 07:30 AM UTC

1. investigating Apr 09, 2026, 08:06 AM UTC

   We are aware of an issue in the Lye area affecting multiple circuits. Our engineers are currently in the area and are travelling to the fault location to investigate. Next update: 10:00

2. investigating Apr 09, 2026, 09:01 AM UTC

   Our engineers are on site investigating this issue. Next update: 11:00

3. identified Apr 09, 2026, 10:51 AM UTC

   Our engineers have identified cable damage and are currently still on site.

4. identified Apr 09, 2026, 01:32 PM UTC

   Our engineers are still on site carrying out repairs. Next update: 15:30

5. monitoring Apr 09, 2026, 02:10 PM UTC

   Hi Team, We are seeing all services restored following our engineers repairs. We are continuing to monitor services.

6. resolved Apr 10, 2026, 07:30 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 07, 2026, 10:51 AM UTC· resolved Apr 08, 2026, 07:33 AM UTC

1. investigating Apr 07, 2026, 10:51 AM UTC

   We are aware of a number of circuits currently affected in the Putney area. Our engineering team are currently on route to site with an ETA of 1pm. Next update 2pm.

2. investigating Apr 07, 2026, 01:01 PM UTC

   Our engineers are currently still on site investigating the issue. Next update 3pm.

3. investigating Apr 07, 2026, 02:04 PM UTC

   Our engineers are heading to the exchange to reseat the SFP module. Next update 4pm.

4. monitoring Apr 07, 2026, 03:22 PM UTC

   We are seeing services restored following our engineers works, could you please retest.

5. resolved Apr 08, 2026, 07:33 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 30, 2026, 01:47 PM UTC· resolved Mar 31, 2026, 01:56 PM UTC

1. investigating Mar 30, 2026, 01:47 PM UTC

   We are currently experiencing an issue that is impacting a small number of Customers in the Brighton Area. Engineers have attended site and identified the issue. We are sourcing a support team to site

2. identified Mar 30, 2026, 02:34 PM UTC

   Engineers are due on site to repair cable at 1800

3. identified Mar 30, 2026, 04:13 PM UTC

   Engineers are on route. The next update will be to confirm the Engineers have arrived onsite and work is underway

4. identified Mar 30, 2026, 06:00 PM UTC

   Our field engineering teams have arrived back onsite to address the damaged cabling.

5. identified Mar 30, 2026, 09:07 PM UTC

   Work is still ongoing at site to resolve the issues. We will provide further updates when available as the engineers work through the night.

6. identified Mar 31, 2026, 12:23 AM UTC

   Our engineer has restored service to the Fibre Bright and Fibre Light services, they are now working on any remaining dark fibre cables.

7. monitoring Mar 31, 2026, 06:11 AM UTC

   Engineer has completed splicing works and has brought the impacted customers online. We will now monitor for further issues.

8. resolved Mar 31, 2026, 01:56 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 30, 2026, 01:02 PM UTC· resolved Mar 31, 2026, 01:05 PM UTC

1. investigating Mar 30, 2026, 01:02 PM UTC

   We are aware of an outage affecting multiple circuits on the Virgin Media network. We have raised this to the carrier and they are actively investigating this issue. Next update: 15:00

2. investigating Mar 30, 2026, 03:46 PM UTC

   Please see the latest from the supplier: We can advise that we're continuing to investigate the issues seen on the TX Link at Haringey. No issues seen at Dalston as advised by our Engineer from testing the fibres and we can confirm the Optical Alarm is not showing any further issues on Hayes TX Link at present but we're continuing to monitor and we have requested an Engineer to attend Hayes site to OTDR the fibres. Our Technical Teams are analysing the Fibre System NNI link impacted by the fault in conjunction with our Engineers to pinpoint the issues further. We can advise that further OTDR Testing will be carried out by our Engineer from Hayes to identify a suspected fibre break. Next update 6pm.

3. monitoring Mar 30, 2026, 04:17 PM UTC

   We are seeing services restored to impacted services. Please retest and let us know if you are still experiencing issues. We will continue to monitor whilst we await confirmation from the supplier this has been fixed

4. resolved Mar 31, 2026, 01:05 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 27, 2026, 10:10 AM UTC· resolved Mar 27, 2026, 05:38 PM UTC

1. identified Mar 27, 2026, 10:10 AM UTC

   We have identified an outage affecting customers in the Birmingham area. We have sent a request to our field engineering team to dispatch a team to the fault location. Next update: 11:00

2. identified Mar 27, 2026, 11:01 AM UTC

   Our engineers are on site at the fault location currently carrying out initial investigations. Next update: 12:00

3. monitoring Mar 27, 2026, 12:00 PM UTC

   Our field engineers have carried out a repair on the network and we are now seeing all services affected restored. Please retest and reach out if you are experiencing any further issues.

4. resolved Mar 27, 2026, 05:38 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 18, 2026, 02:46 PM UTC· resolved Mar 23, 2026, 10:23 AM UTC

1. investigating Mar 18, 2026, 02:46 PM UTC

   Good afternoon. We are aware of some ongoing service issues where a limited number of services have been reported as intermittent. Investigations are ongoing with senior engineering resource. We have not yet established a link to any particular service, product or location but we hope to be in a position to provide a detailed update shortly.

2. investigating Mar 18, 2026, 04:00 PM UTC

   We are continuing to investigate this issue, we'll provide further detail once we're in a position to.

3. investigating Mar 19, 2026, 09:08 AM UTC

   We have seen no further reported issues but we will continue to monitor closely

4. investigating Mar 19, 2026, 12:11 PM UTC

   1200 - As part of our ongoing investigations, our upstream provider has made some changes. We continue to monitor

5. investigating Mar 19, 2026, 03:35 PM UTC

   Since the changes we have seen no further reported issues, but we will continue to monitor closely. If you do experience any further issues please contact us.

6. investigating Mar 20, 2026, 10:39 AM UTC

   We are receiving reports of a re-occurence of the issue as of approx 1015. We have a dedicated team continuing to correlate information and investigating potential cause. As of now we are seeing no issue on the ITS network and are working closely with various upstream providers to establish the potential cause. If you are going to reach out to ITS, please provide as much information as possible to aide in our investigations. If you are a VOIP user please specify the following: VOIP provider SIP endpoint DNS configuration Thank you for your ongoing co-operation and patience.

7. investigating Mar 20, 2026, 11:52 AM UTC

   To further assist in our investigation, can partners who are experiencing this issue please reach out with the last reported timestamp for VIOP issues. This will allow us to correlate against information and possibly pinpoint the underlying cause. We'd appreciate any information you can provide as soon as possible.

8. monitoring Mar 20, 2026, 01:20 PM UTC

   We have established the route cause of the issue, applied a change and are in the process of compiling a detailed RFO. We will monitor for a prolonged period but don't anticipate any further intermittent VOIP issues.

9. resolved Mar 23, 2026, 10:23 AM UTC

   Incident resolved. No further issues reported. Formal RFO will be available upon request.

Read the full incident report →

Started Mar 17, 2026, 09:00 PM UTC· resolved Mar 17, 2026, 09:19 PM UTC

1. identified Mar 17, 2026, 09:00 PM UTC

   MSO INC-000000607 : We are currently experiencing an incident impacting some customers in the Islington area. We have engineers on site currently investigating the issue

2. monitoring Mar 17, 2026, 09:13 PM UTC

   A fibre fault has been fixed in a nearby SP, all services are back online. We are monitoring the connections to make sure they are all stable again.

3. resolved Mar 17, 2026, 09:19 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 12, 2026, 04:01 PM UTC· resolved Mar 13, 2026, 08:50 AM UTC

1. investigating Mar 12, 2026, 04:01 PM UTC

   We have identified an outage in the Mayfair area affecting a number of customers. Our engineers are currently on site investigating the fault. Next update: 16:30

2. investigating Mar 12, 2026, 04:03 PM UTC

   We are continuing to investigate this issue.

3. identified Mar 12, 2026, 05:58 PM UTC

   Hi Team, Our engineers are still on site at the fault location carrying out repairs and investigations. We are seeing some services restored however some are still down. The next update will be sent out around 19:00.

4. monitoring Mar 12, 2026, 10:12 PM UTC

   Our Engineer has restore service, all services are back online, if you are still having outage, kindly reach out on via the escalation matrix.

5. resolved Mar 13, 2026, 08:50 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 05, 2026, 11:23 AM UTC· resolved Mar 05, 2026, 03:33 PM UTC

1. investigating Mar 05, 2026, 11:23 AM UTC

   We have identified an outage in the Brixton area. Our engineers are currently at the fault location carrying out investigations and repairs. Next update: 12:30

2. investigating Mar 05, 2026, 12:26 PM UTC

   Our engineers are at the fault location carrying out repairs. Next update: 13:30 or sooner

3. investigating Mar 05, 2026, 01:18 PM UTC

   Engineers have started to splice the new cable. Next update: 14:30 or sooner if an update becomes available.

4. investigating Mar 05, 2026, 02:41 PM UTC

   Our engineers have spliced the new cable and we are seeing most services restored however some are still down. Our engineers are continuing investigations and repairs on these last few remaining services. Next update 15:30 or sooner.

5. resolved Mar 05, 2026, 03:33 PM UTC

   Our engineers have completed their repairs and we are now seeing all affected services restored. Please retest and reach out if you are still experiencing issues.

Read the full incident report →

Started Mar 05, 2026, 10:11 AM UTC· resolved Mar 05, 2026, 03:34 PM UTC

1. investigating Mar 05, 2026, 10:11 AM UTC

   We have identified an outage on the Virtual1/PXC network. This has been raised to the supplier who are actively investigating this outage. Next update: 11:00

2. investigating Mar 05, 2026, 11:11 AM UTC

   Please find the below update from the supplier - investigations and fixes are still on going: "Core nodes have been rebooted, however this has not cleared all underlying faults. Engineering teams continue engaging with the vendor TAC on remediation actions to restore all services" Next update: 12:00

3. investigating Mar 05, 2026, 12:09 PM UTC

   The supplier continues to work with their engineering teams to resolve this issue. Next update: 13:00

4. investigating Mar 05, 2026, 01:20 PM UTC

   The supplier's investigations and troubleshooting is still on-going. Next update: 14:30 or sooner if an update becomes available.

5. monitoring Mar 05, 2026, 02:39 PM UTC

   Please find the latest update from the supplier below - please retest services and get in touch if you are still experiencing issues. "Juniper continued to be actively engaged alongside IP Access and Core Engineering who have completed any remaining actions to recover any remaining impacted services for a resolution of the issue. Services are under continued monitoring to ensure sustained stability, and to ensure no additional issues have been reported."

6. resolved Mar 05, 2026, 03:34 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 04, 2026, 11:20 AM UTC· resolved Mar 04, 2026, 04:38 PM UTC

1. investigating Mar 04, 2026, 11:20 AM UTC

   We have identified an outage in the Brixton area affecting multiple circuits. We have raised this to our field engineering team to attend. Next update: 12:20

2. investigating Mar 04, 2026, 11:47 AM UTC

   Our engineers have arrived at the fault location and are investigating on site now. Next update: 13:00

3. monitoring Mar 04, 2026, 12:10 PM UTC

   Our engineers have implemented a fix and we are now seeing the affected circuits back online.

4. resolved Mar 04, 2026, 04:38 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 24, 2026, 11:14 PM UTC· resolved Feb 26, 2026, 11:56 AM UTC

1. investigating Feb 24, 2026, 11:14 PM UTC

   We are currently investigating a total loss of service for customers in the LYE area.

2. identified Feb 25, 2026, 02:28 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Feb 25, 2026, 02:29 AM UTC

   Our engineers are currently on site and have identified an issue with the fibre. They are currently working towards restoring all services.

4. identified Feb 25, 2026, 09:56 AM UTC

   We are seeing most of the impacted services restored. work is continuing to bring the remaining services live next update 1100

5. identified Feb 25, 2026, 10:58 AM UTC

   1100 - Engineers remain on site working to bring the remaining services live

6. monitoring Feb 25, 2026, 12:41 PM UTC

   We are seeing service restored to all remaining services.

7. resolved Feb 26, 2026, 11:56 AM UTC

   This incident has been resolved.

Read the full incident report →