ITS Technology Group Outage History

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ITS Technology Group had 50 outages in the last 2 years totaling 379h 0m of downtime, averaging 2.1 incidents per month.

There were 50 ITS Technology Group outages since February 24, 2026 totaling 379h 0m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.itstechnologygroup.com

Major October 16, 2026

INC-000000713 - Marylebone outage

Detected by Pingoru
Oct 16, 2026, 11:25 AM UTC
Resolved
Oct 16, 2026, 05:02 PM UTC
Duration
5h 36m
Affected: Mayfair
Timeline · 5 updates
  1. investigating Oct 16, 2026, 11:25 AM UTC

    We are aware of an outage affecting multiple customers on the Marylebone/Mayfair network. We have raised this to our engineers to attend the fault location to start investigations. Next update: 13:30

  2. investigating Oct 16, 2026, 12:32 PM UTC

    Our engineers are due on site at the fault location at 13:45 - 14:00 Update to follow after initial investigations have been completed. Next update: 14:30

  3. investigating Oct 16, 2026, 01:31 PM UTC

    Our engineer has arrived on site and is currently carrying out investigations into the fault. Next update: 15:30.

  4. monitoring Oct 16, 2026, 03:18 PM UTC

    Our engineers attended site and identified a fault within the FWDP. The fibre cable was reseated, which successfully restored connectivity. If you continue to experience any issues, please reseat the fibre cable connected to the Adtran device and perform a reboot. Should you require any further assistance, please contact our support team.

  5. resolved Oct 16, 2026, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 16, 2026

INC-000000711 - Islington partial outage (21 services)

Detected by Pingoru
Oct 16, 2026, 08:26 AM UTC
Resolved
Oct 16, 2026, 02:01 PM UTC
Duration
5h 34m
Affected: Islington
Timeline · 3 updates
  1. investigating Oct 16, 2026, 08:26 AM UTC

    We are are aware of an outage affecting some customers in the Islington area. We have raised this to our field engineers to attend the fault location to start investigations. Our engineers have provided an ETA of 10:30 to the fault location. Next update will be around 11am after initial on site investigations have been completed.

  2. monitoring Oct 16, 2026, 09:38 AM UTC

    Our field engineers have carried out a repair on the network and we are seeing all services restored. Please get in touch if you are still experiencing issues.

  3. resolved Oct 16, 2026, 02:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 13, 2026

Bromborough outage INC-000000710

Detected by Pingoru
Oct 13, 2026, 01:05 PM UTC
Resolved
Oct 14, 2026, 08:18 AM UTC
Duration
19h 13m
Affected: Liverpool
Timeline · 4 updates
  1. investigating Oct 13, 2026, 01:05 PM UTC

    We are currently investigating an issue with Bromborough where we observed a loss of connectivity to our core device. This would have impacted service in the area. It's currently back up but we will identify and establish the root cause. An ITS engineer is en-route to site.

  2. investigating Oct 13, 2026, 01:12 PM UTC

    We have also engaged with the owner of the PoP to see if they can shed any light on the issue.

  3. monitoring Oct 13, 2026, 02:03 PM UTC

    We have an update from the third party that owns the PoP: 'We are aware of the ongoing issue, and a dedicated incident ticket has been raised to investigate and address the situation. All further updates regarding the investigation and progress towards resolution will be communicated through the incident ticket. We sincerely apologise for the disruption and any inconvenience caused, and appreciate your patience and understanding while our teams work to resolve the issue. Please reply to this email with any updates or questions. Please do not remove the thread reference at the bottom of this email, doing so many result in a delay of response.' We are confident this was a power issue but we will need the detail from the third party as to the underlying cause. We have placed this as under monitoring and will continue to monitor stability for the next 24 hours.

  4. resolved Oct 14, 2026, 08:18 AM UTC

    The third party have confirmed the outage was due to an electrical fault on site. They are working towards a solution which will mitigate any future re-occurrence. Service has been stable since restoration.

Read the full incident report →

Major September 29, 2026

INC-000000708 - Mayfair partial outage

Detected by Pingoru
Sep 29, 2026, 12:41 PM UTC
Resolved
Sep 29, 2026, 03:32 PM UTC
Duration
2h 51m
Affected: Marylebone to Lower Holloway
Timeline · 2 updates
  1. investigating Sep 29, 2026, 12:41 PM UTC

    We are aware of an issue in the Mayfair area affecting multiple customers. We have raised this to our field engineers to attend the fault location to start on-site investigations. Next update: 15:00

  2. resolved Sep 29, 2026, 03:32 PM UTC

    Our engineers have fixed a pop splice at the splitter, we can see all services are back online. Please retest and confirm.

Read the full incident report →

Notice September 16, 2026

CRM Outage

Detected by Pingoru
Sep 16, 2026, 09:57 AM UTC
Resolved
Sep 16, 2026, 07:14 PM UTC
Duration
9h 16m
Affected: Partner Portal
Timeline · 5 updates
  1. investigating Sep 16, 2026, 09:57 AM UTC

    There is currently a global MSO with our CRM system. For all new queries and updates please call 0333 996 2100 to ensure your request is dealt with

  2. investigating Sep 16, 2026, 10:41 AM UTC

    The issue has been identified and a fix is currently being implemented however we are still experiencing intermittent issues

  3. investigating Sep 16, 2026, 11:48 AM UTC

    The fix is currently being rolled out, and we are seeing service improvement. Awaiting confirmation of completion

  4. investigating Sep 16, 2026, 02:36 PM UTC

    We see services normalised on our CRM platform, although we are still waiting for final fix confirmation from our supplier

  5. resolved Sep 16, 2026, 07:14 PM UTC

    Our CRM provider has confirmed that our instance of the CRM is no longer impacted by this outage. We are not seeing any further issues on our side in regards to this. Please return to BAU fault reporting.

Read the full incident report →

Notice September 10, 2026

INC-000000700 - Littleworth common outage

Detected by Pingoru
Sep 10, 2026, 03:34 PM UTC
Resolved
Sep 10, 2026, 05:14 PM UTC
Duration
1h 40m
Timeline · 2 updates
  1. investigating Sep 10, 2026, 03:34 PM UTC

    We have identified an issue affecting customers in the Littleworth common area. Our engineers are on site currently investigating this.

  2. resolved Sep 10, 2026, 05:14 PM UTC

    All customers affected by this incident are back online

Read the full incident report →

Major September 2, 2026

INC-000000696 - Poplar outage

Detected by Pingoru
Sep 02, 2026, 10:45 AM UTC
Resolved
Sep 02, 2026, 01:31 PM UTC
Duration
2h 45m
Affected: Poplar
Timeline · 3 updates
  1. investigating Sep 02, 2026, 10:45 AM UTC

    We are aware of an issue in the Poplar area affecting multiple customers. We are currently investigating. Next update: 12:45

  2. investigating Sep 02, 2026, 11:44 AM UTC

    Our engineers will be on site 14:00. Updates to follow once on site and investigations have begun. Next update 15:00.

  3. resolved Sep 02, 2026, 01:31 PM UTC

    Services are now restored following our engineers works at the Exchange. Please retest and contact us if you are still experiencing issues.

Read the full incident report →

Major August 18, 2026

Birmingham (Bromford Lane) - Outage

Detected by Pingoru
Aug 18, 2026, 05:34 PM UTC
Resolved
Aug 19, 2026, 04:33 PM UTC
Duration
22h 59m
Affected: Birmingham
Timeline · 3 updates
  1. identified Aug 18, 2026, 05:34 PM UTC

    We are currently experiencing a service outage affecting services in the Bromford area. We have initiated emergency maintenance to address the issue and restore service as quickly and safely as possible. Our engineering team is actively working to resolve the issue. We apologise for the disruption and appreciate your patience while we work to restore service. We will provide another update as soon as we have more information.

  2. monitoring Aug 18, 2026, 06:33 PM UTC

    Service has now been restored in the Bromford area following the work carried out by our engineering team. We apologise for the disruption and thank you for your patience and understanding while we worked to restore services. Please retest your service and let us know if you continue to experience any issues.

  3. resolved Aug 19, 2026, 04:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 18, 2026

INC-000000689 - Mayfair outage

Detected by Pingoru
Aug 18, 2026, 01:52 PM UTC
Resolved
Aug 19, 2026, 11:12 AM UTC
Duration
21h 19m
Affected: Mayfair
Timeline · 3 updates
  1. investigating Aug 18, 2026, 01:52 PM UTC

    We have identified an outage in the Mayfair area affecting a number of customers. We are currently arranging for an engineer to investigate at the exchange. ETA to follow.

  2. monitoring Aug 18, 2026, 02:54 PM UTC

    Our engineer has attended the Exchange and carried out a repair and we are now seeing the affected services back online.

  3. resolved Aug 19, 2026, 11:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 13, 2026

Little Worth Common

Detected by Pingoru
Aug 13, 2026, 03:20 PM UTC
Resolved
Aug 13, 2026, 04:50 PM UTC
Duration
1h 30m
Affected: Littleworth Common
Timeline · 2 updates
  1. investigating Aug 13, 2026, 03:20 PM UTC

    Whilst we have seen some services resumed following a previous engineer visit, we are aware of some customers still impacted in the area. We currently have our network team investigating the issue.

  2. resolved Aug 13, 2026, 04:50 PM UTC

    All remaining customers are now back online.

Read the full incident report →

Notice August 10, 2026

INC-000000683 - Cheltenham area

Detected by Pingoru
Aug 10, 2026, 05:57 PM UTC
Resolved
Aug 11, 2026, 07:53 AM UTC
Duration
13h 55m
Timeline · 3 updates
  1. investigating Aug 10, 2026, 05:57 PM UTC

    We are currently experiencing a widespread outage affecting the Cheltenham area. We have raised a case with our supplier and are working with them to investigate. We will provide further updates as soon as we receive more information.

  2. investigating Aug 10, 2026, 06:04 PM UTC

    As an update, we have a field engineer currently en route to the exchange to investigate the outage. The current estimated time of arrival is 20:10. We will provide a further update once the engineer is on site and we have more information.

  3. resolved Aug 11, 2026, 07:53 AM UTC

    The issue was caused by a local power issue. We can confirm that all services recovered shortly after and have remained stable since.

Read the full incident report →

Critical July 26, 2026

INC-000000679 - Littleworth Common

Detected by Pingoru
Jul 26, 2026, 08:08 AM UTC
Resolved
Jul 26, 2026, 10:32 AM UTC
Duration
2h 24m
Affected: Littleworth Common
Timeline · 2 updates
  1. identified Jul 26, 2026, 08:08 AM UTC

    We are aware of an issue affecting multiple customers in the Littleworth Common area. This is due to emergency maintenance being carried out by one of our suppliers. We expect services to be restored by 12:30 PM.

  2. resolved Jul 26, 2026, 10:32 AM UTC

    The emergency maintenance work has now been completed and services have been restored. Please re-test and let us know if you are still experiencing issues.

Read the full incident report →

Major July 24, 2026

INC-000000678 - Intermittency affecting Preston

Detected by Pingoru
Jul 24, 2026, 10:42 AM UTC
Resolved
Jul 24, 2026, 03:44 PM UTC
Duration
5h 1m
Affected: Preston
Timeline · 5 updates
  1. investigating Jul 24, 2026, 10:42 AM UTC

    Hi team, We are aware of an issue causing intermittent connection affecting customers in Preston, Chorley, Blackpool & Burnley We are currently investigating and monitoring this.

  2. monitoring Jul 24, 2026, 02:02 PM UTC

    We are seeing services stable now. We will continue to monitor for the remainder of the day.

  3. monitoring Jul 24, 2026, 02:57 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jul 24, 2026, 02:58 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 24, 2026, 03:44 PM UTC

    Services is Preston have remained stable. This fault is now resolved.

Read the full incident report →

Major July 22, 2026

INC-000000677 - Oldham outage

Detected by Pingoru
Jul 22, 2026, 10:21 AM UTC
Resolved
Jul 23, 2026, 12:06 PM UTC
Duration
1d 1h
Affected: Oldham
Timeline · 3 updates
  1. investigating Jul 22, 2026, 10:21 AM UTC

    We are aware of an issue in the Oldham area affecting multiple customers. Our engineer is currently on site at the fault location carrying out investigations.

  2. monitoring Jul 22, 2026, 10:54 AM UTC

    Our engineer has carried out a repair on the network and we are seeing services restored. Please re-test and let us know if you are still experiencing issues.

  3. resolved Jul 23, 2026, 12:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 21, 2026

INC-000000675 - virgin media nni outage

Detected by Pingoru
Jul 21, 2026, 08:29 AM UTC
Resolved
Jul 22, 2026, 08:39 AM UTC
Duration
1d
Affected: Virgin Media Business
Timeline · 4 updates
  1. investigating Jul 21, 2026, 08:29 AM UTC

    We are aware of an issue on a virgin media nni, affecting multiple customers. We have raised this to the supplier to investigate now. Updates to follow

  2. investigating Jul 21, 2026, 10:15 AM UTC

    The carrier has updated us that they have dispatched an engineer to the exchange to carry out further investigations. We are currently awaiting the ETA from the carrier.

  3. monitoring Jul 21, 2026, 10:30 AM UTC

    We are seeing service restored now. Please re-test and let us know if your service is still down.

  4. resolved Jul 22, 2026, 08:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 20, 2026

INC-000000674 - Basildon

Detected by Pingoru
Jul 20, 2026, 10:01 AM UTC
Resolved
Jul 21, 2026, 07:01 AM UTC
Duration
21h
Affected: Basildon
Timeline · 3 updates
  1. identified Jul 20, 2026, 10:01 AM UTC

    We are currently experiencing intermittent service interruptions due to unforeseen third-party testing within the exchange. This has resulted in intermittent connectivity issues affecting customers in the Basildon area. We are continuing to monitor the connection closely and will provide further updates as more information becomes available.

  2. monitoring Jul 20, 2026, 11:53 AM UTC

    We can see the service has stabilised following the third-party works, and we are seeing no further drops. We will continue to monitor the service.

  3. resolved Jul 21, 2026, 07:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 12, 2026

INC-000000673 - Scunthorpe

Detected by Pingoru
Jul 12, 2026, 10:08 AM UTC
Resolved
Jul 13, 2026, 03:45 PM UTC
Duration
1d 5h
Affected: Scunthorpe
Timeline · 5 updates
  1. investigating Jul 12, 2026, 10:08 AM UTC

    We are currently investigating an issue in Scunthorpe, we have lost comms with some of our equipment there causing a total loss of service for some customers in the area. We are dispatching an engineer to investigate.

  2. investigating Jul 12, 2026, 11:56 AM UTC

    Our engineer is on their way to the affected exchange, ETA is 1 hour.

  3. identified Jul 12, 2026, 02:43 PM UTC

    Our engineer is on site now and investigating the issue. It appears to be a power fault associated with our OLTs, more updates to follow.

  4. monitoring Jul 12, 2026, 02:58 PM UTC

    Our engineer has identified the source of the power fault and fixed it, we are seeing all devices and services back online.

  5. resolved Jul 13, 2026, 03:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 9, 2026

INC-000000671 - Birmingham (Bromford Lane)

Detected by Pingoru
Jul 09, 2026, 05:16 PM UTC
Resolved
Jul 09, 2026, 11:24 PM UTC
Duration
6h 7m
Affected: Birmingham
Timeline · 5 updates
  1. investigating Jul 09, 2026, 05:16 PM UTC

    We are seeing one of our network routers down in the Bromford Lane area of Birmingham causing a total loss of service for all customers in the area. We have allocated engineers to attend and are awaiting an ETA.

  2. investigating Jul 09, 2026, 05:47 PM UTC

    Our engineer is on their way to the affected node, ETA is 19:30

  3. investigating Jul 09, 2026, 06:29 PM UTC

    Our engineer has arrived on site and is investigating the issue.

  4. monitoring Jul 09, 2026, 07:24 PM UTC

    Our router had overheated and shut down, we have brought the temperatures down and have repositioned the device to allow for a better climate. We will continue to monitor.

  5. resolved Jul 09, 2026, 11:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 8, 2026

INC-000000669 - Faraday outage

Detected by Pingoru
Jul 08, 2026, 05:04 AM UTC
Resolved
Jul 09, 2026, 02:52 PM UTC
Duration
1d 9h
Affected: Faraday
Timeline · 5 updates
  1. investigating Jul 08, 2026, 05:04 AM UTC

    Following tonight’s planned migration, a number of customers remain impacted. Engineers are onsite working with our Level 4 engineering team to restore services. Further updates will be provided as they become available.

  2. investigating Jul 08, 2026, 06:11 AM UTC

    Our Network Engineering team continues to investigate the remaining service impacted and are working to restore affected services. We will provide further updates as they become available.

  3. identified Jul 08, 2026, 07:12 AM UTC

    Our Network Engineering team has identified the issue and the majority of services have now been restored. They continue to work on restoring any remaining affected services.

  4. monitoring Jul 08, 2026, 10:03 AM UTC

    We are seeing all services being restored. Please retest and let us know if any issues persist. We will continue to monitor the service for a period

  5. resolved Jul 09, 2026, 02:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 6, 2026

INC-000000668 - Manchester outage

Detected by Pingoru
Jul 06, 2026, 12:37 PM UTC
Resolved
Jul 07, 2026, 08:38 AM UTC
Duration
20h
Affected: Manchester
Timeline · 3 updates
  1. investigating Jul 06, 2026, 12:37 PM UTC

    We are aware of an issue impacting a small number of customers in the Manchester area. We currently have an engineer on route to site to carry out investigations. Next update 14:30

  2. monitoring Jul 06, 2026, 02:07 PM UTC

    1500 - We are seeing services restored. Please retest and let us know if any issues persist. This will be monitored for a period

  3. resolved Jul 07, 2026, 08:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 6, 2026

INC-000000667 - Blackburn Outage

Detected by Pingoru
Jul 06, 2026, 09:09 AM UTC
Resolved
Jul 07, 2026, 08:38 AM UTC
Duration
23h 28m
Affected: Blackburn & Accrington
Timeline · 6 updates
  1. investigating Jul 06, 2026, 09:09 AM UTC

    We are aware of an issue impacting a small number of customers in the Blackburn area. We currently have an engineer on site investigating the issue. Next update 11:00.

  2. identified Jul 06, 2026, 10:01 AM UTC

    Our engineers have identified the fault and have begun repair work. Next update 12:00.

  3. identified Jul 06, 2026, 11:30 AM UTC

    Our engineers remain on site at the fault location carrying out investigations and repairs. Next update: 13:30

  4. identified Jul 06, 2026, 12:35 PM UTC

    Our engineers are still on site carrying out the necessary works to bring services live. Next update 14:30.

  5. monitoring Jul 06, 2026, 01:48 PM UTC

    We are seeing services restored. Please retest and let us know if any issues persist. We will montior this for a period

  6. resolved Jul 07, 2026, 08:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 1, 2026

Partial Service Outage - Bishopsworth

Detected by Pingoru
Jul 01, 2026, 11:55 AM UTC
Resolved
Jul 02, 2026, 08:00 AM UTC
Duration
20h 4m
Affected: Bishopsworth
Timeline · 5 updates
  1. investigating Jul 01, 2026, 11:55 AM UTC

    We are aware of an issue impacting a small number of customers in the Bishopsworth area. An Engineer is currently on route to site

  2. identified Jul 01, 2026, 01:25 PM UTC

    1430 Engineers are onsite and have identified the damaged cables. Work is underway to swap the fibres to restore service

  3. identified Jul 01, 2026, 02:31 PM UTC

    1530 We are starting to see some services restored. Work continues to restore the remaining impacted services

  4. monitoring Jul 01, 2026, 03:10 PM UTC

    1610 We are seeing all services restored. We will continue to monitor for a period

  5. resolved Jul 02, 2026, 08:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 30, 2026

INC-000000664 - virgin media nni, Outage

Detected by Pingoru
Jun 30, 2026, 12:09 AM UTC
Resolved
Jun 30, 2026, 10:07 AM UTC
Duration
9h 57m
Affected: Virgin Media Business
Timeline · 5 updates
  1. investigating Jun 30, 2026, 12:09 AM UTC

    We are aware of an issue on a virgin media nni, affecting multiple customers. We have raised this to the supplier to investigate now. Updates to follow

  2. investigating Jun 30, 2026, 12:24 AM UTC

    Please see VMs update below, they should have an engineer heading towards the exchange shortly. Updates to follow. We are pleased to say we have passed your ticket to our dispatch team to arrange an engineer. We will update you as soon as we have an ETA.

  3. investigating Jun 30, 2026, 12:32 AM UTC

    The VM engineer should arrive onsite at 30/06/2026 01:43. next update due - 30/06/2026 02:45. If this changes we will be in touch.

  4. monitoring Jun 30, 2026, 05:55 AM UTC

    We are know seeing the services back up and online following VMs works, see their update below - We believe the issue was related to a recent change which caused unexpected impact. Mitigation actions have now been implemented, and services appear to be recovering. Could you please check from your side and confirm whether you are now seeing services restored? We will continue to monitor closely.

  5. resolved Jun 30, 2026, 10:07 AM UTC

    This incident has been resolved.

Read the full incident report →