Resolved after 20 hours 42 minutes, affecting Putney, on April 7, 2026.
We are seeing services restored following our engineers works, could you please retest.
Affected components
Putney
Update timeline
- investigating Apr 07, 2026, 10:51 AM UTC
We are aware of a number of circuits currently affected in the Putney area. Our engineering team are currently on route to site with an ETA of 1pm. Next update 2pm.
- investigating Apr 07, 2026, 01:01 PM UTC
Our engineers are currently still on site investigating the issue. Next update 3pm.
- investigating Apr 07, 2026, 02:04 PM UTC
Our engineers are heading to the exchange to reseat the SFP module. Next update 4pm.
- monitoring Apr 07, 2026, 03:22 PM UTC
We are seeing services restored following our engineers works, could you please retest.
- resolved Apr 08, 2026, 07:33 AM UTC
This incident has been resolved.
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