ITS Technology Group experienced a critical incident on February 24, 2026 affecting Lye Exchange, lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 24, 2026, 11:14 PM UTC
We are currently investigating a total loss of service for customers in the LYE area.
- identified Feb 25, 2026, 02:28 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 25, 2026, 02:29 AM UTC
Our engineers are currently on site and have identified an issue with the fibre. They are currently working towards restoring all services.
- identified Feb 25, 2026, 09:56 AM UTC
We are seeing most of the impacted services restored. work is continuing to bring the remaining services live next update 1100
- identified Feb 25, 2026, 10:58 AM UTC
1100 - Engineers remain on site working to bring the remaining services live
- monitoring Feb 25, 2026, 12:41 PM UTC
We are seeing service restored to all remaining services.
- resolved Feb 26, 2026, 11:56 AM UTC
This incident has been resolved.