ITS Technology Group experienced a major incident on April 27, 2026 affecting Dartford, lasting 11h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2026, 10:20 AM UTC
We are aware of an issue affecting services in the Dartford area. We have tasked for an engineer to attend the fault location. ETA to follow.
- investigating Apr 27, 2026, 11:45 AM UTC
Our engineers will be arriving at the fault location at 1:40pm to begin investigations. Next update 2:30pm.
- investigating Apr 27, 2026, 01:36 PM UTC
Our engineers are on site carrying out investigations and repairs. Next update: 15:30
- identified Apr 27, 2026, 02:31 PM UTC
Our engineers have identified the issue and are implementing a solution currently. Next update: 16:30
- identified Apr 27, 2026, 03:33 PM UTC
Our engineers are continuing to carry out repairs on site. Next update: 17:30
- identified Apr 27, 2026, 04:49 PM UTC
Our engineers are continuing to carry out repairs on site.
- identified Apr 27, 2026, 06:02 PM UTC
Our engineers have started splicing, around 50% of affected customers are online now, they are continuing to work on the remaining fibres to bring all services back online.
- monitoring Apr 27, 2026, 06:46 PM UTC
Our engineers have finished splicing and all services are back online. We will monitor for a period to make sure there is no further issues.
- resolved Apr 27, 2026, 09:59 PM UTC
We have seen no further issues since the fix.