ITS Technology Group incident
INC-000000662 - Birmingham (Bromford Lane) Outage
ITS Technology Group experienced a major incident on June 24, 2026 affecting Birmingham, lasting 20h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2026, 03:45 PM UTC
We are aware of an issue in the Birmingham (Bromford Lane) area affecting multiple customers. We have raised this to our engineers to attend the fault location. Next update will be shortly when we receive an ETA to the fault location.
- investigating Jun 24, 2026, 05:16 PM UTC
Our field engineers are on the way to site following all information being provided to them. Further updates to follow once initial triage has been carried out.
- investigating Jun 24, 2026, 06:54 PM UTC
We are continuing to investigate this issue.
- investigating Jun 24, 2026, 06:55 PM UTC
Our engineers have identified that the switch onsite is overheating, we are working to cool down the switch to return to normal service. Further updates to follow.
- monitoring Jun 24, 2026, 07:05 PM UTC
The issue was caused by the cabinet overheating. We have managed to cool the equipment and services have been restored.
- monitoring Jun 25, 2026, 12:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 25, 2026, 12:08 PM UTC
This incident has been resolved.