ITS Technology Group experienced a major incident on May 29, 2026 affecting Marylebone to Lower Holloway, lasting 5d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2026, 10:00 AM UTC
We are aware of an issue affecting some customers in the Marylebone area. We currently have an engineering team on site investigating the fault. Next update: 12:00.
- identified May 29, 2026, 11:00 AM UTC
Our engineers have identified a fibre break and are now heading to the break location to repair. Next update: 13:00.
- monitoring May 29, 2026, 01:14 PM UTC
The fibre break has been fixed and we are seeing services restored. This will be monitored for a period of time
- monitoring May 29, 2026, 01:54 PM UTC
We can see some services remain down. Work will continue to restore the remaining services
- monitoring May 29, 2026, 06:05 PM UTC
Engineers are continuing work on site to restore the remaining affected services and we have additional resources arriving on site in a hour to assist with the repair works.
- monitoring May 29, 2026, 08:23 PM UTC
Services are now being restored following the repair works. Please retest your connection and let us know if you are experiencing any issues.
- resolved Jun 03, 2026, 03:05 PM UTC
This incident has been resolved.