ITS Technology Group incident
INC-000000600 - Virtual1 / PXC Outage
ITS Technology Group experienced a major incident on March 5, 2026 affecting PXC, lasting 5h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2026, 10:11 AM UTC
We have identified an outage on the Virtual1/PXC network. This has been raised to the supplier who are actively investigating this outage. Next update: 11:00
- investigating Mar 05, 2026, 11:11 AM UTC
Please find the below update from the supplier - investigations and fixes are still on going: "Core nodes have been rebooted, however this has not cleared all underlying faults. Engineering teams continue engaging with the vendor TAC on remediation actions to restore all services" Next update: 12:00
- investigating Mar 05, 2026, 12:09 PM UTC
The supplier continues to work with their engineering teams to resolve this issue. Next update: 13:00
- investigating Mar 05, 2026, 01:20 PM UTC
The supplier's investigations and troubleshooting is still on-going. Next update: 14:30 or sooner if an update becomes available.
- monitoring Mar 05, 2026, 02:39 PM UTC
Please find the latest update from the supplier below - please retest services and get in touch if you are still experiencing issues. "Juniper continued to be actively engaged alongside IP Access and Core Engineering who have completed any remaining actions to recover any remaining impacted services for a resolution of the issue. Services are under continued monitoring to ensure sustained stability, and to ensure no additional issues have been reported."
- resolved Mar 05, 2026, 03:34 PM UTC
This incident has been resolved.