ITS Technology Group incident

Widespread intermittent service issues

Minor Resolved View vendor source →

ITS Technology Group experienced a minor incident on March 18, 2026 affecting ITS Core Network, lasting 4d 19h. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 02:46 PM UTC
Resolved
Mar 23, 2026, 10:23 AM UTC
Duration
4d 19h
Detected by Pingoru
Mar 18, 2026, 02:46 PM UTC

Affected components

ITS Core Network

Update timeline

  1. investigating Mar 18, 2026, 02:46 PM UTC

    Good afternoon. We are aware of some ongoing service issues where a limited number of services have been reported as intermittent. Investigations are ongoing with senior engineering resource. We have not yet established a link to any particular service, product or location but we hope to be in a position to provide a detailed update shortly.

  2. investigating Mar 18, 2026, 04:00 PM UTC

    We are continuing to investigate this issue, we'll provide further detail once we're in a position to.

  3. investigating Mar 19, 2026, 09:08 AM UTC

    We have seen no further reported issues but we will continue to monitor closely

  4. investigating Mar 19, 2026, 12:11 PM UTC

    1200 - As part of our ongoing investigations, our upstream provider has made some changes. We continue to monitor

  5. investigating Mar 19, 2026, 03:35 PM UTC

    Since the changes we have seen no further reported issues, but we will continue to monitor closely. If you do experience any further issues please contact us.

  6. investigating Mar 20, 2026, 10:39 AM UTC

    We are receiving reports of a re-occurence of the issue as of approx 1015. We have a dedicated team continuing to correlate information and investigating potential cause. As of now we are seeing no issue on the ITS network and are working closely with various upstream providers to establish the potential cause. If you are going to reach out to ITS, please provide as much information as possible to aide in our investigations. If you are a VOIP user please specify the following: VOIP provider SIP endpoint DNS configuration Thank you for your ongoing co-operation and patience.

  7. investigating Mar 20, 2026, 11:52 AM UTC

    To further assist in our investigation, can partners who are experiencing this issue please reach out with the last reported timestamp for VIOP issues. This will allow us to correlate against information and possibly pinpoint the underlying cause. We'd appreciate any information you can provide as soon as possible.

  8. monitoring Mar 20, 2026, 01:20 PM UTC

    We have established the route cause of the issue, applied a change and are in the process of compiling a detailed RFO. We will monitor for a prolonged period but don't anticipate any further intermittent VOIP issues.

  9. resolved Mar 23, 2026, 10:23 AM UTC

    Incident resolved. No further issues reported. Formal RFO will be available upon request.