ITS Technology Group incident
INC-000000613 - Virgin Media Outage
ITS Technology Group experienced a major incident on March 30, 2026 affecting Virgin Media Business, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2026, 01:02 PM UTC
We are aware of an outage affecting multiple circuits on the Virgin Media network. We have raised this to the carrier and they are actively investigating this issue. Next update: 15:00
- investigating Mar 30, 2026, 03:46 PM UTC
Please see the latest from the supplier: We can advise that we're continuing to investigate the issues seen on the TX Link at Haringey. No issues seen at Dalston as advised by our Engineer from testing the fibres and we can confirm the Optical Alarm is not showing any further issues on Hayes TX Link at present but we're continuing to monitor and we have requested an Engineer to attend Hayes site to OTDR the fibres. Our Technical Teams are analysing the Fibre System NNI link impacted by the fault in conjunction with our Engineers to pinpoint the issues further. We can advise that further OTDR Testing will be carried out by our Engineer from Hayes to identify a suspected fibre break. Next update 6pm.
- monitoring Mar 30, 2026, 04:17 PM UTC
We are seeing services restored to impacted services. Please retest and let us know if you are still experiencing issues. We will continue to monitor whilst we await confirmation from the supplier this has been fixed
- resolved Mar 31, 2026, 01:05 PM UTC
This incident has been resolved.