ITS Technology Group experienced a major incident on May 18, 2026 affecting Poplar, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2026, 03:13 PM UTC
We are aware of an issue in the Poplar area affecting multiple circuits. Our engineer is currently on route to the exchange and will be arriving at 17:40 to begin investigations. Next update: 18:00
- investigating May 18, 2026, 05:46 PM UTC
Our engineers are currently on site investigating this issue. Next update: 20:00
- investigating May 18, 2026, 07:25 PM UTC
Our engineers have identified the fault location and are currently working on a fix. Next update 22:00
- monitoring May 18, 2026, 07:54 PM UTC
Services are now being restored following the work carried out by our engineers. The issue was identified as bends in the fibre cabling along the footway. Please retest your services. We will continue to monitor the connection to ensure no further issues occur.
- resolved May 19, 2026, 03:14 PM UTC
This incident has been resolved.