ITS Technology Group experienced a major incident on April 9, 2026 affecting Lye Exchange, lasting 23h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Lye Exchange
Update timeline
- investigating Apr 09, 2026, 08:06 AM UTC
We are aware of an issue in the Lye area affecting multiple circuits. Our engineers are currently in the area and are travelling to the fault location to investigate. Next update: 10:00
- investigating Apr 09, 2026, 09:01 AM UTC
Our engineers are on site investigating this issue. Next update: 11:00
- identified Apr 09, 2026, 10:51 AM UTC
Our engineers have identified cable damage and are currently still on site.
- identified Apr 09, 2026, 01:32 PM UTC
Our engineers are still on site carrying out repairs. Next update: 15:30
- monitoring Apr 09, 2026, 02:10 PM UTC
Hi Team, We are seeing all services restored following our engineers repairs. We are continuing to monitor services.
- resolved Apr 10, 2026, 07:30 AM UTC
This incident has been resolved.