ITS Technology Group incident

Partial Service Outage - Daresbury Park

Major Resolved View vendor source →

ITS Technology Group experienced a major incident on May 22, 2026 affecting Liverpool, lasting 19h 22m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 01:42 PM UTC
Resolved
May 23, 2026, 09:05 AM UTC
Duration
19h 22m
Detected by Pingoru
May 22, 2026, 01:42 PM UTC

Affected components

Liverpool

Update timeline

  1. investigating May 22, 2026, 01:42 PM UTC

    We are aware of an issue impacting a small number of customers on Daresbury Park, Warrington. Engineers have been sourced and are travelling to site. Next update 1530hrs

  2. investigating May 22, 2026, 02:33 PM UTC

    1530hrs Engineers are onsite and investigations are underway. next update 1630hrs

  3. monitoring May 22, 2026, 03:34 PM UTC

    1630 -The issue was identified as a fibrebreak. This has been repaired and we are seeing services restored. we will continure to monitor for a period

  4. resolved May 23, 2026, 09:05 AM UTC

    This incident has been resolved.