Resolved after 7 hours 12 minutes, affecting Goodmayes, on April 21, 2026.
Our 3rd party provider identified and resolved a fault in their network. We will continue to monitor and have requested a detailed RFO.
Affected components
Update timeline
- investigating Apr 21, 2026, 08:36 AM UTC
We are aware of an outage on the Goodmayes network. We are currently investigating this. Next update: 10:30 or earlier.
- investigating Apr 21, 2026, 09:29 AM UTC
We have dispatched an engineer to the Exchange to start investigations on our equipment, the current ETA is 10:50 - 11:00. Next update: 11:30 or earlier
- monitoring Apr 21, 2026, 09:58 AM UTC
Hi Team, Our engineers have attended site and we are now seeing all services restored. Please re-test and get in touch if you are still experiencing issues.
- monitoring Apr 21, 2026, 10:49 AM UTC
Our 3rd party provider identified and resolved a fault in their network. We will continue to monitor and have requested a detailed RFO.
- resolved Apr 21, 2026, 03:49 PM UTC
This incident has been resolved.
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