ITS Technology Group experienced a major incident on March 30, 2026 affecting Brighton, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2026, 01:47 PM UTC
We are currently experiencing an issue that is impacting a small number of Customers in the Brighton Area. Engineers have attended site and identified the issue. We are sourcing a support team to site
- identified Mar 30, 2026, 02:34 PM UTC
Engineers are due on site to repair cable at 1800
- identified Mar 30, 2026, 04:13 PM UTC
Engineers are on route. The next update will be to confirm the Engineers have arrived onsite and work is underway
- identified Mar 30, 2026, 06:00 PM UTC
Our field engineering teams have arrived back onsite to address the damaged cabling.
- identified Mar 30, 2026, 09:07 PM UTC
Work is still ongoing at site to resolve the issues. We will provide further updates when available as the engineers work through the night.
- identified Mar 31, 2026, 12:23 AM UTC
Our engineer has restored service to the Fibre Bright and Fibre Light services, they are now working on any remaining dark fibre cables.
- monitoring Mar 31, 2026, 06:11 AM UTC
Engineer has completed splicing works and has brought the impacted customers online. We will now monitor for further issues.
- resolved Mar 31, 2026, 01:56 PM UTC
This incident has been resolved.