ITS Technology Group incident
INC-000000664 - virgin media nni, Outage
ITS Technology Group experienced a notice incident on June 30, 2026 affecting Virgin Media Business, lasting 9h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2026, 12:09 AM UTC
We are aware of an issue on a virgin media nni, affecting multiple customers. We have raised this to the supplier to investigate now. Updates to follow
- investigating Jun 30, 2026, 12:24 AM UTC
Please see VMs update below, they should have an engineer heading towards the exchange shortly. Updates to follow. We are pleased to say we have passed your ticket to our dispatch team to arrange an engineer. We will update you as soon as we have an ETA.
- investigating Jun 30, 2026, 12:32 AM UTC
The VM engineer should arrive onsite at 30/06/2026 01:43. next update due - 30/06/2026 02:45. If this changes we will be in touch.
- monitoring Jun 30, 2026, 05:55 AM UTC
We are know seeing the services back up and online following VMs works, see their update below - We believe the issue was related to a recent change which caused unexpected impact. Mitigation actions have now been implemented, and services appear to be recovering. Could you please check from your side and confirm whether you are now seeing services restored? We will continue to monitor closely.
- resolved Jun 30, 2026, 10:07 AM UTC
This incident has been resolved.