Resolved after 2 days 18 hours, affecting Mayfair, on April 17, 2026.
Services are now being restored following our engineers’ works. Please retest your connection and let us know if you are experiencing any issues.
Affected components
Update timeline
- investigating Apr 17, 2026, 02:00 PM UTC
We are currently experiencing an outage impacting a very small number of customers in the Mayfair area. Engineers are on site and investigations are underway. Next update 1600
- investigating Apr 17, 2026, 03:00 PM UTC
Whilst investigations continue, we are seeing some services restored. Please retest and await further updates if you are still experiencing issues. Next update 1700
- identified Apr 17, 2026, 04:59 PM UTC
Our engineers remain on site carrying out investigations and repairs for services that still remain down. Next update: 19:00
- identified Apr 17, 2026, 06:41 PM UTC
Our engineers remain on site carrying out investigations and repairs on any remaining services that are affected.
- identified Apr 17, 2026, 07:54 PM UTC
Our engineers remain on site and are currently testing between two joints to isolate the fault affecting the few remaining customers. Next update: 22:00
- identified Apr 17, 2026, 09:03 PM UTC
Engineers have identified a fibre issue at SP5 and have now completed the repair works. We are seeing the majority of services restored. Our engineers remain on site to continue investigating and to identify and resolve any services that remain down.
- monitoring Apr 17, 2026, 10:33 PM UTC
Services are now being restored following our engineers’ works. Please retest your connection and let us know if you are experiencing any issues.
- resolved Apr 20, 2026, 08:25 AM UTC
This incident has been resolved.
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