Resolved after 16 hours 48 minutes, affecting Mayfair, on March 12, 2026.
Our Engineer has restore service, all services are back online, if you are still having outage, kindly reach out on via the escalation matrix.
Affected components
Update timeline
- investigating Mar 12, 2026, 04:01 PM UTC
We have identified an outage in the Mayfair area affecting a number of customers. Our engineers are currently on site investigating the fault. Next update: 16:30
- investigating Mar 12, 2026, 04:03 PM UTC
We are continuing to investigate this issue.
- identified Mar 12, 2026, 05:58 PM UTC
Hi Team, Our engineers are still on site at the fault location carrying out repairs and investigations. We are seeing some services restored however some are still down. The next update will be sent out around 19:00.
- monitoring Mar 12, 2026, 10:12 PM UTC
Our Engineer has restore service, all services are back online, if you are still having outage, kindly reach out on via the escalation matrix.
- resolved Mar 13, 2026, 08:50 AM UTC
This incident has been resolved.
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