ITS Technology Group experienced a major incident on March 27, 2026 affecting Birmingham, lasting 7h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Birmingham
Update timeline
- identified Mar 27, 2026, 10:10 AM UTC
We have identified an outage affecting customers in the Birmingham area. We have sent a request to our field engineering team to dispatch a team to the fault location. Next update: 11:00
- identified Mar 27, 2026, 11:01 AM UTC
Our engineers are on site at the fault location currently carrying out initial investigations. Next update: 12:00
- monitoring Mar 27, 2026, 12:00 PM UTC
Our field engineers have carried out a repair on the network and we are now seeing all services affected restored. Please retest and reach out if you are experiencing any further issues.
- resolved Mar 27, 2026, 05:38 PM UTC
This incident has been resolved.