ITS Technology Group experienced a major incident on May 6, 2026 affecting Derby, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Derby
Update timeline
- investigating May 06, 2026, 08:33 AM UTC
We are aware of an issue in the Derby area affecting multiple circuits. Our engineer is currently on route to the exchange and will be arriving at 09:45 to begin investigations. Next update: 11:00
- monitoring May 06, 2026, 10:10 AM UTC
We are seeing services restored following our engineers works, the issue was related to power at the exchange. Please retest your services. We will monitor for a period to make sure there is no further issues.
- resolved May 06, 2026, 02:53 PM UTC
This incident has been resolved.