ITS Technology Group experienced a major incident on May 27, 2026 affecting Tameside, lasting 7d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2026, 02:42 PM UTC
We are seeing services affected in the Tameside area. We currently have an engineer on route to the exchange to investigate further. Next update: 17:00
- investigating May 27, 2026, 04:18 PM UTC
Engineer has arrived onsite and has identified the issue. This requires support from a specialist Engineer Team. they have been requested to attend site
- investigating May 27, 2026, 06:07 PM UTC
We are currently awaiting the arrival of the specialist engineering team. We will provide a further update as soon as we have an expected time of arrival.
- investigating May 27, 2026, 07:21 PM UTC
Engineers are currently awaiting access to the node where the cable is located. As this node is owned by the council, we are waiting for them to provide access so that further checks can be completed.
- investigating May 27, 2026, 08:54 PM UTC
Engineers are currently unable to access the node where the cable is located. As this node is owned and controlled by the local council, the team are unable to proceed until they provide access. We apologise for the inconvenience this causes. Engineers will re‑attend first thing tomorrow morning when access will be available. A further update will be issued once they are back on site and work is underway.
- investigating May 28, 2026, 08:14 AM UTC
We are waiting on confirmation the Engineer have been able to access the node where the damaged cable is
- identified May 28, 2026, 12:58 PM UTC
The issue has been identified and work is being carried out to replace the damage cable. due to the nature of the issue some of the work will need to be carried out at 1800hrs
- identified May 28, 2026, 04:29 PM UTC
A new cable has been installed. the joints are being prepared for the cable to be swapped over
- identified May 28, 2026, 07:35 PM UTC
Works are continuing on site and engineers are progressing with the final preparation and testing ahead of the switchover. Due to the large number of customers on this cable, we expect the process to take some time. Further updates will be provided as the work progresses.
- identified May 28, 2026, 09:09 PM UTC
Resplicing works are ongoing on site and we are now starting to see services begin to restore as the work progresses. Engineers will continue with the remaining splicing and testing. We will provide further updates as service restoration continues.
- monitoring May 28, 2026, 11:00 PM UTC
Services are now being restored following the resplicing works. Please retest your connection and let us know if you are experiencing any issues.
- resolved Jun 03, 2026, 03:05 PM UTC
This incident has been resolved.