IDEXX Outage History

IDEXX partial outage · 1 active incident View live status →

IDEXX had 114 outages in the last 2 years totaling 935h 27m of downtime — averaging 4.7 incidents per month.

There were 114 IDEXX outages since December 4, 2025 totaling 935h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.idexxsoftware.com

Minor September 24, 2026

Delayed Results in VetConnect PLUS

Detected by Pingoru
Sep 24, 2026, 08:43 PM UTC
Resolved
Sep 25, 2026, 05:38 PM UTC
Duration
20h 55m
Affected: Diagnostic ResultsWebMobile
Timeline · 6 updates
  1. investigating Sep 24, 2026, 08:28 PM UTC

    You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

  2. investigating Sep 24, 2026, 08:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 24, 2026, 08:43 PM UTC

    Triaging the Root cause

  4. investigating Sep 24, 2026, 08:44 PM UTC

    You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

  5. identified Sep 24, 2026, 09:44 PM UTC

    The issue has been identified and a fix is being implemented.

  6. resolved Sep 25, 2026, 05:38 PM UTC

    Issue have been resolved.

Read the full incident report →

Major September 24, 2026

CUBEX Integration Issue

Detected by Pingoru
Sep 24, 2026, 07:37 AM UTC
Resolved
Sep 24, 2026, 10:05 AM UTC
Duration
2h 28m
Affected: Cubex
Timeline · 3 updates
  1. investigating Sep 24, 2026, 07:37 AM UTC

    Cubex, one of our third-party integrations, is currently experiencing a service interruption affecting the integration. As a result, Patient, Profile, and Billing updates are being delayed and may not be processing as expected in ezyVet.

  2. identified Sep 24, 2026, 07:49 AM UTC

    The Cubex Team have Identified the issue and are actively working to restore services for all affected sites.

  3. resolved Sep 24, 2026, 10:05 AM UTC

    The Cubex Team has confirmed that this issue has now been resolved.

Read the full incident report →

Minor September 23, 2026

Zip bottleneck due to large image

Detected by Pingoru
Sep 23, 2026, 10:06 PM UTC
Resolved
Sep 24, 2026, 01:17 AM UTC
Duration
3h 11m
Affected: VMS Pro
Timeline · 3 updates
  1. identified Sep 23, 2026, 10:06 PM UTC

    The Dev Team has identified an issue with the zip process, caused by a, abnormally large image file. More resources have been given to the process to help process the requests, but this could take some time. This only impacts the zip process.

  2. monitoring Sep 23, 2026, 11:48 PM UTC

    Backlog is down considerably. We will continue to monitor.

  3. resolved Sep 24, 2026, 01:17 AM UTC

    Backlog is clear

Read the full incident report →

Minor September 21, 2026

Delays in some data being updated in Vello to USW2 ezyVet sites

Detected by Pingoru
Sep 21, 2026, 08:38 PM UTC
Resolved
Sep 21, 2026, 08:54 PM UTC
Duration
15m
Affected: ezyVet Vello
Timeline · 2 updates
  1. investigating Sep 21, 2026, 08:38 PM UTC

    Customers based in the us-west-2 region may be experiencing a delay in data being updated in Vello. We're actively investigating the issue and will provide an update shortly.

  2. resolved Sep 21, 2026, 08:54 PM UTC

    This issue should now be resolved.

Read the full incident report →

Minor September 19, 2026

Telemedicine: Connection issues w/ PowerScribe One

Detected by Pingoru
Sep 19, 2026, 07:05 PM UTC
Resolved
Sep 20, 2026, 01:45 AM UTC
Duration
6h 40m
Affected: VMS ProPowerScribe One
Timeline · 6 updates
  1. investigating Sep 19, 2026, 07:05 PM UTC

    We are currently investigating connection issues between PowerScribe One and VMS Pro.

  2. investigating Sep 19, 2026, 07:44 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 19, 2026, 09:07 PM UTC

    We are continuing to investigate the issue with our partners at Nuance.

  4. identified Sep 19, 2026, 10:43 PM UTC

    Nuance believes they have found the root cause of the issue and is working on a plan to fix it. Unfortunately, we do not have ETA on when that will be. We will follow-up again once we know more. Please continue to contact support if you are experiencing issues.

  5. monitoring Sep 20, 2026, 12:20 AM UTC

    Nuance has made some changes and reset some settings on their. We are working with them to validate that the issue has been resolved.

  6. resolved Sep 20, 2026, 01:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 18, 2026

ezyVet - General Outage - USE1

Detected by Pingoru
Sep 18, 2026, 12:54 PM UTC
Resolved
Sep 18, 2026, 01:55 PM UTC
Duration
1h 1m
Affected: ezyVet Software: USA and Canada Central/East
Timeline · 4 updates
  1. investigating Sep 18, 2026, 12:54 PM UTC

    Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the USE1 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

  2. monitoring Sep 18, 2026, 01:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 18, 2026, 01:10 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 18, 2026, 01:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 17, 2026

Neo: Open consultations cannot be closed or marked "ready to pay"

Detected by Pingoru
Sep 17, 2026, 04:31 PM UTC
Resolved
Sep 17, 2026, 04:46 PM UTC
Duration
14m
Affected: Neo Software
Timeline · 2 updates
  1. identified Sep 17, 2026, 04:31 PM UTC

    The Neo team is aware of an issue when you click Close Consultation or Ready to Pay at the bottom of a consultation, the consultation is not closing and you receive an error. Until this issue is resolved, you can enter any payments as a prepayment.

  2. resolved Sep 17, 2026, 04:46 PM UTC

    A fix has been implemented and this incident resolved.

Read the full incident report →

Minor September 16, 2026

Both IHD and Reference Lab Ordering Outage

Detected by Pingoru
Sep 16, 2026, 08:57 PM UTC
Resolved
Sep 17, 2026, 01:47 PM UTC
Duration
16h 49m
Affected: Ordering - Reference LaboratoryOrdering - In House Diagnostics
Timeline · 3 updates
  1. investigating Sep 16, 2026, 08:57 PM UTC

    You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.

  2. monitoring Sep 16, 2026, 09:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2026, 01:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 8, 2026

Webpacs - Delayed DICOM sending

Detected by Pingoru
Sep 08, 2026, 08:42 PM UTC
Resolved
Sep 08, 2026, 09:07 PM UTC
Duration
25m
Affected: IDEXX Web PACS
Timeline · 3 updates
  1. investigating Sep 08, 2026, 08:42 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 08, 2026, 09:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 08, 2026, 09:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 8, 2026

VMS Pro - Cases not making it into inboxes so they can be fed to specialists

Detected by Pingoru
Sep 08, 2026, 12:29 PM UTC
Resolved
Sep 08, 2026, 03:21 PM UTC
Duration
2h 52m
Affected: VetMedStatVMS Pro
Timeline · 3 updates
  1. investigating Sep 08, 2026, 12:29 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 08, 2026, 01:19 PM UTC

    Inbox counts are low, but we can see cases are making their way to the inboxes and being fed to specialists. We will continue to monitor.

  3. resolved Sep 08, 2026, 03:21 PM UTC

    Case continue to feed to specialists as expected, Closing incident.

Read the full incident report →

Minor September 3, 2026

ezyVet - AWS outage - Potential impact for ezyVet customers in USW2

Detected by Pingoru
Sep 03, 2026, 10:09 PM UTC
Resolved
Sep 04, 2026, 12:11 AM UTC
Duration
2h 1m
Affected: ezyVet Software: USA and Canada West
Timeline · 4 updates
  1. investigating Sep 03, 2026, 10:09 PM UTC

    Our technical team are currently investigating the impact of an Amazon Web Services (AWS) outage that may be impacting ezyVet customers. We are working to determine the exact impact but ezyVet customers in USW2 region may experience instability within ezyVet and impact to third party integration functionality with ezyVet. Updates on the AWS incident can be found via their status page here: https://health.aws.amazon.com/health/status We will provide updates as we have more detail available on the impact to ezyVet customers.

  2. monitoring Sep 03, 2026, 10:52 PM UTC

    AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation. We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.

  3. monitoring Sep 03, 2026, 11:38 PM UTC

    AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation. We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.

  4. resolved Sep 04, 2026, 12:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 2, 2026

Neo AI Patient History Summarization Outage

Detected by Pingoru
Sep 02, 2026, 05:01 PM UTC
Resolved
Sep 02, 2026, 05:29 PM UTC
Duration
27m
Affected: Neo Software
Timeline · 2 updates
  1. identified Sep 02, 2026, 05:01 PM UTC

    We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.

  2. resolved Sep 02, 2026, 05:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 1, 2026

Delay in results processing for VetConnect PLUS

Detected by Pingoru
Sep 01, 2026, 03:41 PM UTC
Resolved
Sep 01, 2026, 05:30 PM UTC
Duration
1h 49m
Affected: Diagnostic ResultsWebMobile
Timeline · 2 updates
  1. investigating Sep 01, 2026, 03:41 PM UTC

    We are currently investigating an issue with our Google cloud provider.

  2. resolved Sep 01, 2026, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2026

Cornerstone - SmartOrder - MWI

Detected by Pingoru
Aug 27, 2026, 06:32 PM UTC
Resolved
Sep 29, 2026, 08:39 PM UTC
Duration
33d 2h
Affected: SmartOrder - Online Inventory Ordering
Timeline · 5 updates
  1. investigating Aug 27, 2026, 06:32 PM UTC

    SmartOrder for MWI is currently experiencing two order processing issues: + Unable to place orders. + Orphan orders are not coming in.

  2. monitoring Sep 02, 2026, 06:37 PM UTC

    Orphans & orders are now coming in. Will contintue to monitor

  3. identified Sep 04, 2026, 07:45 PM UTC

    Orphaned and received orders continue to be received and processed by SmartOrder. However, placing new orders with MWI is still failing as no response is returned when the order is submitted. We are continuing to work with MWI to restore order placement

  4. identified Sep 04, 2026, 08:04 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Sep 29, 2026, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2026

ezyVet Performance Issues - APSE2

Detected by Pingoru
Aug 26, 2026, 03:06 AM UTC
Resolved
Aug 26, 2026, 03:26 AM UTC
Duration
20m
Affected: ezyVet Software: AustraliaezyVet Software: New Zealand
Timeline · 4 updates
  1. investigating Aug 26, 2026, 03:06 AM UTC

    We are currently investigating this issue.

  2. identified Aug 26, 2026, 03:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 26, 2026, 03:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 26, 2026, 03:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2026

Reference Lab Ordering Outage

Detected by Pingoru
Aug 25, 2026, 03:52 PM UTC
Resolved
Aug 25, 2026, 06:05 PM UTC
Duration
2h 13m
Affected: Ordering - Reference Laboratory
Timeline · 3 updates
  1. investigating Aug 25, 2026, 03:52 PM UTC

    You may experience increased error rates and/or high latency when submitting an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX Reference Lab Diagnostics and for any inconvenience this may cause. We will provide an update no later than HH am/pm ET on Weekday Month Date.

  2. monitoring Aug 25, 2026, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 25, 2026, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 18, 2026

Intermittent: Both IHD and Reference Lab Ordering Outage

Detected by Pingoru
Aug 18, 2026, 01:08 PM UTC
Resolved
Aug 20, 2026, 02:59 PM UTC
Duration
2d 1h
Affected: Ordering - Reference LaboratoryOrdering - In House Diagnostics
Timeline · 5 updates
  1. monitoring Aug 18, 2026, 01:08 PM UTC

    You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.

  2. identified Aug 18, 2026, 04:45 PM UTC

    In order to resolve this issue, we will be implementing a fix at 1:30 PM that will result in 30 seconds to one minute of IHD and Reference Lab ordering downtime.

  3. identified Aug 18, 2026, 05:32 PM UTC

    An update is being performed to resolve this issue, during this update there will be 30 seconds to one minute of IHD and Reference Lab ordering downtime.

  4. monitoring Aug 18, 2026, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 20, 2026, 02:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 17, 2026

Some Cornerstone practices are unable to login to Vello

Detected by Pingoru
Aug 17, 2026, 04:32 PM UTC
Resolved
Aug 17, 2026, 05:56 PM UTC
Duration
1h 23m
Affected: Cornerstone Vello
Timeline · 2 updates
  1. investigating Aug 17, 2026, 04:32 PM UTC

    We've identified an issue that is blocking some Cornerstone practices from logging into Vello. No other functionality is affected and pet owners are still able to access Vello. We've found the root cause and are working on a fix.

  2. resolved Aug 17, 2026, 05:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 17, 2026

ezyVet Performance Issue - USE1

Detected by Pingoru
Aug 17, 2026, 02:05 PM UTC
Resolved
Aug 17, 2026, 03:00 PM UTC
Duration
54m
Affected: ezyVet Software: USA and Canada Central/East
Timeline · 3 updates
  1. investigating Aug 17, 2026, 02:05 PM UTC

    Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

  2. monitoring Aug 17, 2026, 02:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 17, 2026, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 14, 2026

ezyVet Performance Issue - USE2 / USE1 / USW2

Detected by Pingoru
Aug 14, 2026, 01:18 PM UTC
Resolved
Aug 14, 2026, 02:09 PM UTC
Duration
51m
Affected: ezyVet Software: USA and Canada WestezyVet Software: USA and Canada Central/East
Timeline · 5 updates
  1. investigating Aug 14, 2026, 01:18 PM UTC

    Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE2 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

  2. investigating Aug 14, 2026, 01:39 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 14, 2026, 01:42 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 14, 2026, 01:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 14, 2026, 02:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2026

ezyVet performance issues - APSE2

Detected by Pingoru
Aug 14, 2026, 12:13 AM UTC
Resolved
Aug 14, 2026, 12:30 AM UTC
Duration
16m
Affected: ezyVet Software: AustraliaezyVet Software: New Zealand
Timeline · 3 updates
  1. investigating Aug 14, 2026, 12:13 AM UTC

    We are currently investigating this issue.

  2. monitoring Aug 14, 2026, 12:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2026, 12:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 13, 2026

MyCornerstone - Upgrade scheduling and user permission management

Detected by Pingoru
Aug 13, 2026, 05:07 PM UTC
Resolved
Aug 13, 2026, 09:26 PM UTC
Duration
4h 18m
Affected: MyCornerstone
Timeline · 3 updates
  1. identified Aug 13, 2026, 05:07 PM UTC

    We are aware of an issue affecting some practices that use MyCornerstone to schedule a Cornerstone upgrade. At this time, practice users may not be able to finish scheduling an upgrade in MyCornerstone. Earlier steps in the upgrade wizard can complete, but selecting Schedule may fail and the upgrade is not booked. Refreshing or retrying from a standard practice account will not resolve this. If you need to schedule an upgrade, please contact Cornerstone Support. An IDEXX representative can complete the schedule on your behalf while this is being addressed. Separately, some practices may also be unable to manage MyCornerstone users (including assigning a Practice Admin). Until this is resolved. Cornerstone Support can assist with those changes as well. Our teams are actively working on a fix. We will update this page when service is restored.

  2. identified Aug 13, 2026, 08:33 PM UTC

    A fix for self-service upgrade scheduling in MyCornerstone has been identified and is planned for deployment at 5:00 p.m. Eastern today. After the deployment, practice users should be able to complete Schedule in the upgrade wizard. If scheduling still fails, please contact Cornerstone Support. Until then, Cornerstone Support can still complete an upgrade schedule on your behalf.

  3. resolved Aug 13, 2026, 09:26 PM UTC

    Self-service upgrade scheduling in MyCornerstone has been restored. Practice users can complete Schedule in the upgrade wizard again. If you were unable to book an upgrade earlier today, please retry in MyCornerstone. Contact Cornerstone Support if you still need help.

Read the full incident report →

Notice August 10, 2026

ezyVet Third Party Integration Issue - Heska

Detected by Pingoru
Aug 10, 2026, 03:30 PM UTC
Resolved
Aug 10, 2026, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 10, 2026, 09:13 PM UTC

    Heska, one of our third-party integrations, is currently experiencing an issue with Connectivity. This is affecting the ability to sync diagnostic results to ezyVet. Please contact Heska directly for further details.

Read the full incident report →

Minor August 7, 2026

ezyVet Performance Issue

Detected by Pingoru
Aug 07, 2026, 02:56 PM UTC
Resolved
Aug 07, 2026, 05:19 PM UTC
Duration
2h 22m
Affected: ezyVet Software: USA and Canada Central/East
Timeline · 3 updates
  1. investigating Aug 07, 2026, 02:56 PM UTC

    Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE1 region. We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

  2. monitoring Aug 07, 2026, 04:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2026, 05:19 PM UTC

    This incident has been resolved.

Read the full incident report →