IDEXX Outage History

You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.

You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause. We will provide an update no later than 1pm ET on Friday, May 1st.

Our technical team have identified an issue with the Global Search Bar and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates. We appreciate your patience while we investigate.

You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. WebPACS can be accessed directly to view any radiology results in the interim. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

We are currently investigating this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are still investigating the issue within VMS.

We are continuing to investigate this issue.

We can expect to be down for at least the next 60 minutes. Next update will no later than 9:30AM US eastern

We are aware of and investigating an issue with accessing the Vello inbox from the Cornerstone menu or client/patient records as well as accessing Vello Admin portal via MyCornerstone. The Vello inbox continues to be operable and accessed at practice.vello.idexx.com while we work to resolve the direct access issue with Cornerstone.

We are currently investigating an issue with users being unable to access VetMedStat applications (Including VMS Pro and VMS Admin).

Our Technical Team are currently investigating reports of Degraded Performance occurring with ezyVet in the USE1 Region. We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

We are currently investigating this issue.

We are continuing to investigate this issue.

We’re investigating reports of system lag and errors affecting VetMedStat, VMS Pro, and VMS Admin. Thank you for your patience as we work to restore full performance.

We are experiencing a temporary delay in our batch sync process, which may cause slower data updates for some sites.

Asteris/Keystone, one of our third-party integrations, is currently experiencing an issue which is affecting the ability to make imaging diagnostic requests in ezyVet. Please contact Asteris/Keystone directly for further details.

We are currently investigating this issue.

Message content: We appreciate your patience while we fix an issue that may temporarily impact your ability to view results. We hope to resolve the issue as quickly as possible and apologize for any inconvenience. To receive email notifications for service updates, visit status.idexxsoftware.com and subscribe to VetConnect PLUS updates.

Our Platform engineers are currently working on resolving this as soon as possible.

We are continuing to investigate this issue.

We are currently investigating an issue affecting integrated payment processing within Cornerstone, specifically impacting online payment requests, CareCredit transactions, and Card on File workflows. Customers may experience transaction failures, delayed responses, or inconsistent payment statuses when using these payment methods. Our engineering teams are actively working to identify the root cause and implement a resolution. We are also continuing to validate the full scope of impact across all affected payment types. We will provide updates as more information becomes available.

We continue to investigate an issue affecting integrated payment processing within Cornerstone, specifically impacting online payment requests, CareCredit transactions, and Card on File workflows. Customers may experience transaction failures, delayed responses, or inconsistent payment statuses when using these payment methods. At this time, our investigation indicates this issue is likely related to an external service disruption, and we are actively working with the appropriate partners to confirm scope and resolution. Recommended Workarounds: Credit Card (CardConnect): Practices can continue processing payments directly through their payment terminals. Terminal-based transactions are not impacted. CareCredit: Practices can process transactions via the CareCredit Provider Center: https://www.carecreditprovidercenter.com/ Payments can then be recorded in Cornerstone as an offline payment to ensure the client’s account remains accurate. Our engineering teams are actively monitoring the situation and will provide updates as more information becomes available.

Web PACS customers may be experiencing difficulty loading or viewing thumbnail images within the platform. Our IT team is currently investigating the issue. As always, IDEXX appreciate your business and your patience. We will provide an update no later than 12:00pm ET on March 30, 2026.

Web PACS customers may be experiencing difficulty requesting orders, loading images, or sending images to IDEXX Telemedicine using start a consult or sending via Vetmedstat. Our IT team is currently investigating the issue. As always, IDEXX appreciate your business and your patience. We will provide an update no later than 12:45pm ET.

We appreciate your continued patience. We are still investigating. We will provide an update no later than 1:45pm EST on March 30th, 2026.

We appreciate your continued patience. We are still investigating. We will provide an update no later than 2:45pm EST on March 30th, 2026.

We appreciate your continued patience. We are still investigating. We will provide an update no later than 3:45pm ET on March 30th, 2026.

We appreciate your continued patience. We are still investigating. We will update again 5:00 PM ET

We appreciate your continued patience. We are still investigating. We will update again 7:00 PM ET.

You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause. We will provide an update no later than 10:30 am ET on Monday March 30.

We are continuing to investigate this issue.

Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the APSE2 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

Users are unable to connect to speech services in PowerScribe One. Issue is being investigated.

The RADIXX team has ruled out any possible issues with our applications. An elevation has been created with Nuance (Microsoft). We will let you know once we hear back from them.

Microsoft has temporarily redirected some speech operations from the primary server to a secondary server. The RADIXX team was able to confirm that users can access speech services, but not everything is back to normal and some issues were detected. We will continue to update this incident with any news from Microsoft (Nuance).