IDEXX incident

Web PACS/Image Viewer: Unable to View Images

Major Vendor's status page →

Resolved after 1 hour 10 minutes, affecting IDEXX Web PACS and VMS Pro, on May 8, 2026.

monitoring May 08, 2026, 12:58 AM UTC

A fix has been implemented and we are monitoring the results.

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Started
May 08, 2026, 12:38 AM UTC
Resolved
May 08, 2026, 01:48 AM UTC
Duration
1h 10m
Detected by Pingoru
May 08, 2026, 12:38 AM UTC

Affected components

IDEXX Web PACSVMS Pro

Update timeline

  1. investigating May 08, 2026, 12:38 AM UTC

    IDEXX Web PACS is currently unable to send or receive diagnostic images. We apologize for any inconvenience. Our team is actively working to resolve the issue.

  2. identified May 08, 2026, 12:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2026, 12:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 01:48 AM UTC

    Image Viewer functionality has been restored. This incident has been resolved.

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