IDEXX incident
PIMS Ordering (Merlin, VetID, Fuga, inBehandlung, VetUP): Both IHD and Reference Lab Ordering Outage
IDEXX experienced a minor incident on June 1, 2026 affecting Ordering - Reference Laboratory and Ordering - In House Diagnostics, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2026, 02:09 PM UTC
For some third party Integrated Practice Management Software including Merlin and VetID, you may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause. We will provide an update no later than 12 pm ET on Monday June 1.
- investigating Jun 01, 2026, 03:34 PM UTC
We are continuing to investigate this issue.
- identified Jun 01, 2026, 04:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 01, 2026, 04:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2026, 06:30 PM UTC
This incident has been resolved.