IDEXX incident

Critical Database Issue Impacting All VMS Apps

Major Resolved View vendor source →
Started
Apr 21, 2026, 08:03 AM UTC
Resolved
Apr 22, 2026, 12:26 PM UTC
Duration
1d 4h
Detected by Pingoru
Apr 21, 2026, 08:03 AM UTC

Affected components

VetMedStatVMS ProVMS18VMS Admin

Update timeline

  1. investigating Apr 21, 2026, 08:03 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 21, 2026, 08:04 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 21, 2026, 08:06 AM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 21, 2026, 10:11 AM UTC

    We are still investigating the issue within VMS.

  5. investigating Apr 21, 2026, 11:34 AM UTC

    We are continuing to investigate this issue.

  6. investigating Apr 21, 2026, 12:13 PM UTC

    We can expect to be down for at least the next 60 minutes. Next update will no later than 9:30AM US eastern

  7. identified Apr 21, 2026, 01:16 PM UTC

    We are in the process of restoring the VetMedStat database. Next update no later than 30 minutes.

  8. identified Apr 21, 2026, 01:46 PM UTC

    The database restore is still in progress. Next update no later than 30 minutes.

  9. identified Apr 21, 2026, 02:14 PM UTC

    We continue to work on the database restore. The backup process is taking longer than anticipated. With that in mind, we'll send out the next update no later than 11AM US eastern.

  10. identified Apr 21, 2026, 03:00 PM UTC

    We are nearing the completion of the database backup portion of the restore process. Next update by 11:30AM US Eastern.

  11. identified Apr 21, 2026, 03:32 PM UTC

    We are continuing to restore access. Next update will be 30 minutes.

  12. identified Apr 21, 2026, 04:03 PM UTC

    The team continues to restore access. We are applying a fix and the team will be moving on to testing and validation. We are optimistic we will be operational within the hour.

  13. identified Apr 21, 2026, 04:57 PM UTC

    The maintenance pages are being taken down so that the team can complete its smoke testing and validation. Once that's done, we'll update our status to operational. Next update as soon as possible.

  14. monitoring Apr 21, 2026, 05:08 PM UTC

    Validation is complete and we are returning to operational. The team will continue to monitor the database performance throughout the day.

  15. resolved Apr 22, 2026, 12:26 PM UTC

    The team determined a stable environment as of 5:20PM US Eastern Wednesday.

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