IDEXX incident

ezyVet - Performance Issue with Global Search Function

Minor Resolved View vendor source →

IDEXX experienced a minor incident on April 28, 2026 affecting ezyVet Software: USA and Canada West and ezyVet Software: USA and Canada Central/East and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 09:50 PM UTC
Resolved
Apr 28, 2026, 10:15 PM UTC
Duration
25m
Detected by Pingoru
Apr 28, 2026, 09:50 PM UTC

Affected components

ezyVet Software: USA and Canada WestezyVet Software: USA and Canada Central/EastezyVet Software: AustraliaezyVet Software: New ZealandezyVet Software: AsiaezyVet Software: Europe/Middle East/Africa

Update timeline

  1. investigating Apr 28, 2026, 09:50 PM UTC

    Our technical team have identified an issue with the Global Search Bar and are currently investigating. We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates. We appreciate your patience while we investigate.

  2. identified Apr 28, 2026, 10:14 PM UTC

    Our technical team have identified the root cause and are currently implementing a solution to resolve this issue. Thank you for your continued patience.

  3. resolved Apr 28, 2026, 10:15 PM UTC

    This incident has been resolved.