IDEXX incident

Issue accessing Vello from Cornerstone and MyCornerstone

Notice Resolved View vendor source →

IDEXX experienced a notice incident on April 17, 2026 affecting Cornerstone Vello and Texting Services, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 05:05 PM UTC
Resolved
Apr 17, 2026, 05:50 PM UTC
Duration
45m
Detected by Pingoru
Apr 17, 2026, 05:05 PM UTC

Affected components

Cornerstone VelloTexting Services

Update timeline

  1. investigating Apr 17, 2026, 05:05 PM UTC

    We are aware of and investigating an issue with accessing the Vello inbox from the Cornerstone menu or client/patient records as well as accessing Vello Admin portal via MyCornerstone. The Vello inbox continues to be operable and accessed at practice.vello.idexx.com while we work to resolve the direct access issue with Cornerstone.

  2. resolved Apr 17, 2026, 05:50 PM UTC

    This incident has been resolved.