IDEXX experienced a minor incident on May 1, 2026 affecting Ordering - In House Diagnostics, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Ordering - In House Diagnostics
Update timeline
- investigating May 01, 2026, 03:57 PM UTC
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause.
- resolved May 01, 2026, 04:35 PM UTC
This incident has been resolved.